Typology delivers effective skincare and makeup products that genuinely work for many customers, but a restrictive no-return policy combined with frequent shade-matching failures and inconsistent customer service create significant friction, resulting in a polarized 3.6/5 rating.
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I purchased there a 45 targeted skin tightening concentrate. It has no effect whatsoever on the skin. The company does not take back on opened product. I do not recommend dealing with this company and I certainly don't recommend trying this product.
Matching your shade doesn’t come out correctly. Ordered the shade through the test and it made me very orange. I have olive skin so matches are tricky. I ordered another one but couldn’t cancel the order before it even shipped to order a different shade. I emailed a few hours after placing but didn’t hear back for several days and by then it shipped. I have two different shade that I’ve been mixing but still not a great match and still orange. My face is also breaking out from using it so I have two almost full bottles that I probably won’t use.
I wish I could give this website and their products -100 stars. Worst experience I’ve ever had. I placed an order that never came, and it was given store credit, but only after tons of going back-and-forth as there’s no phone number for a customer service and I had to wait on the email replies. After getting store credit, I placed another order that was nearly $400 that I never received it and I also never got refunded for. I am so serious when I say do not order from this website.
Products great but website is terrible. Orders not credited, US vs/ Paris...on and on. No real assistance to correct any issues. Poor follow-through and no resolution.
Update : thanks for getting back to me but I never received the link by email. Even after reaching out to customer service, they were unable to send me a new link. Seems like a questionable practice to me.. I’m very disappointed that it’s not possible to freely leave a review on the products. I relied heavily on existing reviews when making my purchase, they were a key factor in my decision. I wanted to share my own feedback to help future customers, but I wasn’t able to do so. I contacted customer service, and they told me that a review request email is usually sent five weeks after purchase. However, I never received anything. This feels like a questionable practice, as it prevents customers from openly sharing their experiences. In my case, I would have really appreciated the opportunity to provide useful details, especially since the products I purchased did not meet my expectations.
Shade was horrible. Took 17 days to arrive in the mail and they refused to refund me.
I am extremely disappointed with my experience. I spent over $200+ on products I was genuinely excited to receive, but my package was delivered to the wrong address. The tracking information clearly shows delivery to a different location, which I can verify through the carrier tracking number. Instead of immediately resolving the issue or filing a claim with the carrier, I was asked to provide a copy of my personal ID in order to receive either a refund or a replacement. I find this request inappropriate and unnecessary, especially considering that this is a delivery error - not an identity issue. As a customer in the United States, I understand that consumer protection standards require the merchant to ensure proper delivery. When a package is delivered to the wrong address, it is considered “not received,” and the responsibility lies with the seller, not the buyer. Having to prove my identity for a package that was misdelivered - despite clear tracking evidence - feels excessive and frankly disappointing. I have never experienced anything like this before. I sincerely hope this situation will be resolved properly and professionally.
The products did not work for my dark circles and eye puffiness. I can't return them because I opened the products. Their return policy is not consumer friendly. I lost money buying their products.
Scam company. Makeup is mid at best. They try to scam U.S. consumers with a subscription and refuse to cancel it when requested!
My experiences in dealing with Typology teams has been abysmal. The owner as well, as I cc’d him directly through email on the issues I have experienced with his team. The company itself if penny wise, pound foolish and needs a real lesson in professionalism with a focus on customer retention. You know, the customers that keep them in business? I have been a customer for almost two years. My first interaction with their team, a few months ago, was over concealer being mis-packaged/labeled. I brought the issue to customer service with photos to demonstrate that what I received was the wrong color inside of the correctly labeled/ordered tube. After weeks of frustrating back and forth, proving that they had made a mistake in manufacturing/packaging, the best they could do was send me a $17 discount on my NEXT order. Not a replacement, as they should have done, a discount on my NEXT expenditure. All I really wanted an assurance that my next order would be correct, that they looked into the issue and if it wasn’t, they would prepay for return shipping. They wouldn’t do that. If the next order received had the same issue, I would be responsible to pay that return shipping cost. I took another chance and placed another order almost two weeks ago. It was supposed to arrive in three days. I received a few emails telling me my order was delayed and they were working on it. I looked into the reason for myself after the last email with the tracking provided. The tracking showed that a label was created but the package sat in their Pennsylvania warehouse and never made it to the post office. Someone in their warehouse made a mistake. I alerted the company and asked if they could send out a new order express shipping. They ignored that request and sent me now a $20 credit towards my NEXT purchase with a three month expiration date. An expiration date? My order is now on its way now, presumably by horseback because it won’t be received for another week, from Pennsylvania. I’m in Florida. Had they done the right thing here, and sent out a new order express, as I requested and what they should have done on their own once realizing THEIR MISTAKE, this customer would have remained a customer. I won’t be receiving the order I placed on 12/21 until 1/5 and AGAIN it’s not coming from France, it’s was shipped two days ago from Pennsylvania. Pennsylvania NOT FRANCE people, despite their claims AND they chose the slowest and cheapest shipping method available. Penny wise… in other words cheapskates. The irony is that my order was two dollars shy of their recent Christmas offer-spend $80 and receive free EXPRESS shipping. As far as their products go my opinions are mixed. My first order was close to $200, using their diagnostic tool. All of what was recommended, serums, face wash, cleansing oil, etc., were a bust and don’t live up to their claims with the exception of the 9 ingredient moisturizer, (which works well and has a light texture, except it isn’t non-comedogenic). The concealer works well and blends well but the tube packaging is wasteful and messy. A lot of the product that you’re paying for winds up oozing out if the cap isn’t put back on immediately or tight enough and then wasted. It also gets wasted because you can’t get it all out of the tube, like you could with a traditional bottle. Terrible design. Wasteful. Fingers crossed that this order for concealer will be the correct color inside of the correctly labeled tube and I can be done with two bit, low class, sorry to say sh!t show, Typology. Such a shame. Update 1/14/26 Typology has now made matters worse by resorting to LYING to the public here about the mistake that they made in their reply to my honest review. They are now blaming the post office for their mistake while trying to make me appear as unreasonable. Truly pathetic. I’m unable to affix a screenshot here of the tracking to show that my order sat on someone’s desk or in someone’s car for eight days in PENNSYLVANIA NOT FRANCE until I alerted them on 12/30 and it was only then, that they brought it to the post office BUT here’s the copy of tracking to prove they’re now lying. They also never provided me with any “solutions”. New low. USPS “Your item arrived at our LANCASTER PA DISTRIBUTION CENTER origin facility on December 30, 2025 at 11:50 am. The item is currently in transit to the destination- • Arrived at USPS Regional Origin Facility LANCASTER PA DISTRIBUTION CENTER December 30, 2025, 11:50 am • Accepted at USPS Origin Facility NORTHAMPTON, PA 18067 December 30, 2025, 10:35 am • Shipping Label Created, USPS Awaiting Item NORTHAMPTON, PA 18067 December 22, 2025, 4:27 pm
Based on 40 verified customer reviews, typology.com holds an average rating of 3.6 out of 5 — rated Good on ReviewTerminal. 65% of customers gave 4 or 5 stars.