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typology.com

typology.com
3.6

40 reviews

53%
5-star
65%
Positive
25%
1-star
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ReviewTerminal Summary

Typology delivers effective skincare and makeup products that genuinely work for many customers, but a restrictive no-return policy combined with frequent shade-matching failures and inconsistent customer service create significant friction, resulting in a polarized 3.6/5 rating.

What customers love

  • Product efficacy: Customers report visible skin improvements, particularly with tinted serums, glow drops, and moisturizers for sensitive/dry skin
  • Clean ingredients and lightweight formulas that don't irritate sensitive skin or cause breakouts
  • Fast shipping and elegant packaging that enhances the unboxing experience

Common concerns

  • No returns on opened products and no samples create high financial risk; many customers waste $50-400 on shade mismatches or ineffective products
  • Shade matching failures for tinted products (concealer, foundation serums) frequently appear too dark or orange, especially for olive/medium skin tones
  • Poor customer service responsiveness: delayed email replies (5+ days), ignored requests, delivery failures not resolved proactively, and company lying in public responses to complaints
  • Product quality control issues: defective closures on lip oils, mis-packaged/mislabeled products, inconsistent formula performance across batches

Customers mention

shade matchingreturn policycustomer servicetinted serumdelivery/shippingsensitive skin
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Showing 1 3-star review
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Verified
Anais
25 December 2025

Disappointing value for money

I bought a lip oil and the illuminator but for the price of 50€ for 2 x 15ml (equivalent to a varnish) it's not worth it. I feel like I've been ripped off. There are other brands that are just as clean and much cheaper. You mainly pay for the branding. I've tried them but I won't be ordering again.

typology.com — Review Summary

Based on 40 verified customer reviews, typology.com holds an average rating of 3.6 out of 5 — rated Good on ReviewTerminal. 65% of customers gave 4 or 5 stars.

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