Under Armour

What customers love

• Fast delivery times when orders process correctly (1-2 days)
• Website user interface is intuitive and easy to navigate
• Competitive pricing on discounted items

Common concerns

• Chronic customer service failures including lost packages, missing returns, unresponsive staff, and refusal to resolve issues despite evidence
• Severe product quality decline in materials, construction, and durability with defective shoes, poor fabric stitching, and premature wear
• Broken returns and refund process with missing parcels, tracking system failures, lost refund credits, and inconsistent policies across regions
• Problematic logistics partnerships (DHL/UPS) resulting in misdelivered packages and poor delivery flexibility
• Regional disparities in service quality with language barriers, inflated return shipping costs, and different treatment standards between markets