Under Armour Reviews: 17 Verified Reviews (1.6/5)

ReviewTerminal SummaryBased on recent reviews

Under Armour has a severely damaged reputation with a 1.6/5 average rating, with customers reporting systemic failures in customer service, product quality deterioration, and logistics mishandling across multiple regions.

What customers love

Fast delivery times when orders process correctly (1-2 days)
Website user interface is intuitive and easy to navigate
Competitive pricing on discounted items

Common concerns

Chronic customer service failures including lost packages, missing returns, unresponsive staff, and refusal to resolve issues despite evidence
Severe product quality decline in materials, construction, and durability with defective shoes, poor fabric stitching, and premature wear
Broken returns and refund process with missing parcels, tracking system failures, lost refund credits, and inconsistent policies across regions
Problematic logistics partnerships (DHL/UPS) resulting in misdelivered packages and poor delivery flexibility
Regional disparities in service quality with language barriers, inflated return shipping costs, and different treatment standards between markets

Customers mention

customer service failuresproduct quality declinelost packages and returnsrefund processing delaysdelivery and logistics issuesregional service inconsistencies

Filter:

Sort:

Showing 17 reviews

Verified

Bethan Herbert

26 March 2026

Really disappointed in their delivery

Really disappointed in their customer service and refund policy. I ordder an item of clothing for my husnands birthday and paid for the delivery option that would arrive on time. It arrived a week late and they have refused to refund the delivery.

Verified

Lucas

18 March 2026

they fixed but takes ages

Page 2 of 2 · 17 reviews

← Previous

Frequently asked questions about Under Armour

Is Under Armour trustworthy?

Under Armour is rated 1.6 out of 5 from 17 verified customer reviews on ReviewTerminal — rated Bad. 12% of customers gave 4 or 5 stars.

What is Under Armour's rating?

Under Armour has an average rating of 1.6 out of 5 based on 17 customer reviews on ReviewTerminal.

How many reviews does Under Armour have?

Under Armour has 17 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Under Armour — Review Summary

Based on 17 verified customer reviews, Under Armour holds an average rating of 1.6 out of 5 — rated Bad on ReviewTerminal. 12% of customers gave 4 or 5 stars.

Under Armour Reviews