Under Armour has a severely damaged reputation with a 1.6/5 average rating, with customers reporting systemic failures in customer service, product quality deterioration, and logistics mishandling across multiple regions.
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Customers mention
Contrary to what everyone else’s experience mine what surpassingly pleasant. Clothes quality and really good for the price especially if bought at a discount. Delivery was super quick 1-2 days from the day I placed the order. Like a lot of people who wrote reviews I had to return a couple of items. I used a pre-paid label inside the pack and gave it to the DHL drop off point in person. The person didn’t give me a receipt, said I can track on the website. When I tried to track on the website it kept on showing an error when trying to locate my order. After two weeks I decided to send customer service a message asking what’s happening. I explained the situation and they said that they will refund the items immediately, got the payment within a couple of hours. So really the only downsides are Website tracking feature does not work so you are left in the dark as to where is your item. UA does not send a confirmation email about your order when checking out as a guest which is also annoying as you are sat in the dark waiting. Plus refund times are a bit slow I would expect them to deal with issues without me having to contact them. In line with everyone else my parcel was also lot by DHL and UA have confirmed it, so whenever you are returning anything please get a receipt!
Based on 17 verified customer reviews, Under Armour holds an average rating of 1.6 out of 5 — rated Bad on ReviewTerminal. 12% of customers gave 4 or 5 stars.