Under Armour has a severely damaged reputation with a 1.6/5 average rating, with customers reporting systemic failures in customer service, product quality deterioration, and logistics mishandling across multiple regions.
What customers love
Fast delivery times when orders process correctly (1-2 days)
Website user interface is intuitive and easy to navigate
Competitive pricing on discounted items
Common concerns
Chronic customer service failures including lost packages, missing returns, unresponsive staff, and refusal to resolve issues despite evidence
Severe product quality decline in materials, construction, and durability with defective shoes, poor fabric stitching, and premature wear
Broken returns and refund process with missing parcels, tracking system failures, lost refund credits, and inconsistent policies across regions
Problematic logistics partnerships (DHL/UPS) resulting in misdelivered packages and poor delivery flexibility
Regional disparities in service quality with language barriers, inflated return shipping costs, and different treatment standards between markets
Customers mention
customer service failuresproduct quality declinelost packages and returnsrefund processing delaysdelivery and logistics issuesregional service inconsistencies
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Showing 1 5-star review
G
Verified
Gary Clarke
14 April 2026
Website is great to use and easy to place orders
Purchased two heat gear base layer shirts last week which were delivered within 48 hours. Top notch service from Under Armour as usual.
Under Armour — Review Summary
Based on 17 verified customer reviews, Under Armour holds an average rating of 1.6 out of 5 — rated Bad on ReviewTerminal. 12% of customers gave 4 or 5 stars.