VanUmove delivers consistently professional and efficient moving services with strong customer satisfaction (4.5/5), though one critical service failure resulted in significant business loss due to unmet equipment specifications.
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I booked a van for a specific job and asked the driver if he had a ramp and cargo straps for this job. He had the diemntions of what needed to be moved and arrived with none of the specifications I requested on the advert. I tried to navigate around them with what I had but was unsuccessful. He demanded payment and I was rushing to fix the issue that he had created so paid him to leave so I could solve it. This has cost my business £1200, the cost of this van hire and reputational damage.
Based on 20 verified customer reviews, VanUmove holds an average rating of 4.5 out of 5 — rated Excellent on ReviewTerminal. 90% of customers gave 4 or 5 stars.