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ExcellentShopping & Fashion

VIBAe

vibae.com
4.5

40 reviews

85%
5-star
88%
Positive
10%
1-star
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ReviewTerminal Summary

VIBAe earns a 4.5/5 rating primarily from highly satisfied repeat customers who praise comfort and quality, but faces serious concerns from a small number of buyers experiencing quality control issues, poor customer service responsiveness, and inadequate return policies.

What customers love

  • Exceptional comfort and wearability, especially for customers with foot problems or post-surgery needs
  • High-quality leather and craftsmanship with minimalist design that customers repurchase multiple times
  • Fast international shipping and attractive packaging

Common concerns

  • Poor customer service response times and unresponsive support to inquiries about fit and quality issues
  • Quality control problems including mismatched shoe pairs, uneven sizing between left and right shoes, and premature sole failure after limited wear
  • Inadequate return/refund process taking up to one month, with forced store credit instead of original payment method refunds

Customers mention

Comfort and foot healthRepeat purchasesLeather qualityCustomer service responsivenessQuality control inconsistencySizing accuracy
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Showing 34 5-star reviews
J
Verified
Jonathan Taylor
20 May 2026

Gorgeous shoes ideal for Holidays

I bought the Zuma Leather shoes and they are gorgeous. Ideal for when on holiday as they don't take up much room in your bags. They also arrived in record time. Will definitely be back for more.

C
Verified
Consumer
17 May 2026

I randomly bought my first pair of Roma…

I randomly bought my first pair of Roma last summer. They are honestly never off my feet. Just invested in the new loafers (was so so excited when they were introduced) they do mould to your feet and they are super comfy. Worth the money

E
Verified
Ellen Sande
17 May 2026

Comfy and stylish

Very comfortable shoes and I think they are stylish too. I have 3 different styles now and suspect that further styles will be added.

M
Verified
Martha
16 May 2026

I wear these exclusively

I wear these exclusively. My posture is better, balance improved. These are very well made, and the leather is gorgeous. I now have 3 pair.

S
Verified
Sue Falcone
16 May 2026

VIBA Customer for Life

I recently ordered my third pair of shoes from VIBA. I received them in a very reasonable amount of time and in great packaging. As with the other pairs, these fit perfectly and were ready for all day wear the first time out. Best footwear I have ever worn. Thank you VIBA - all of you! You know what your doing!

I
Verified
Ida Rahman
16 May 2026

Love them… it’s like walking on clouds

Love the shoes… it’s like walking on clouds… I started with one… then the gates opened!! Now I have shoes for every occasions and every outfit!!

R
Verified
Ray Halls
15 May 2026

VIBAe does it right .

VIBAe does it right .. the way things should be done. They’ve successfully encapsulated quality, form, function, aesthetic and amazing customer service. These guys really care about their product and their customer. I have 3 pairs now and will definitely be buying more. Keep doing what you do VIBAe and don’t change a thing … amazing!!!

M
Verified
MAXINE CLARKE
15 May 2026

Go for VIBAe, you will be delighted with your purchase!!

Though I have never used totally flat shoes, I have found VIBAe very comfortable and I think they have also helped with my back situation!! However, I think they are just a tad bit smaller than advertised, due to the hand sewing, I am a 37, however, after a months use, my toe impronte show on the boots, which isn’t that cool!! I do wish you all my very best wishes for your future sales, it is so wonderfull to help young, enthusiastic and talented people on their quest for natural yet, comfortable, fashionable and trendy foot wear!!! In bocca al lupo, un abbraccio forte, Maxine.

G
Verified
Gustavo
15 May 2026

Great shoes, nice people

Great shoes Nice people

L
Verified
Lauri AdamsLauriA
15 May 2026

Getting ready to place my fourth order

Getting ready to place my fourth order! Love these shoes! Eventually, everyone I love will have a pair too!

H
Verified
Hana Končelova
15 May 2026

A Little Addictive — In the Best Way

After buying three pairs of Vibae shoes, I can honestly say they’re a little addictive :-) They are incredibly comfortable, beautifully made, and they look great too. I really love the whole idea behind their minimalist unisex design — and as a 65+ woman, I especially appreciate the slogan We Love Wrinkles.

N
Verified
Nadine
15 May 2026

Fab shoes!

I have two pairs and love them. High quality and super comfortable to walk in. I’m planning to buy an autumn / winter pair as well! Highly recommended!

H
Verified
Heidi Kjædegaard
15 May 2026

love the design

love the design. love the feeling of freedom. actually not one thing to put my finger on. or rather my toe.....

S
Verified
Samer Fawaz
15 May 2026

Love these shoes

Love these shoes, I have 3 pair - so comfortable

K
Verified
Kathy KJ Stork
15 May 2026

I had surgery for a heel bone spur two…

I had surgery for a heel bone spur two years and I also have sensitive soles on both feet and Viba 'e shoes are the only shoes I can wear comfortably. ALL DAY long. I have two pairs of the Roma one black and one brown, those mule type shoes are wonderful for the soles of they feet, they have great cushion and since there is no back to them there is no pressure on my heels. i just recently bought a pair of the linen shoe which do have a heel back to them BUT there is no pressure on my heels of my feet, so are also vey comtforable. I would LOVE it if Viba 'e would make a flip flip type sandal, I would defiantly buy a pair or two. Best shoe ever!!!!!! are they kinda of expensive sure, BUT I spent thousands of dollars on shoes that I could NOT wear and tossed them in the trash or gave away. Great quality of leather nice and soft, ordering is easy and I haven't needed customer service but think it would be exceptional as well.

Page 1 of 3 · 34 5-star reviews

VIBAe — Review Summary

Based on 40 verified customer reviews, VIBAe holds an average rating of 4.5 out of 5 — rated Excellent on ReviewTerminal. 88% of customers gave 4 or 5 stars.

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