Victorian Sliders delivers exceptional quality products with outstanding customer service across all touchpoints, earning a perfect 5.0/5 average rating with 38 five-star reviews and only 2 four-star reviews praising recent improvements.
What customers love
Customers mention
I cannot rate Tracey in Customer Services highly enough. On the rare occasions we have a problem she always sorts it out. If only other Sash Window Fabricators had Staff like her life would be a Dream.
In order for me to complete the sale, my customer required all the techical profile detail for your window including u-values, profile deptths etc which was forth coming from Emily Bannister within 15min of me making my request. This enabled me to immediately enlighten my customer who, in turn agreed after confirmation from his architect withing a couple of days.
Hugo is always a pleasure to deal with and always happy to help top man :-)
Having used Victorian Sliders personally for the last 4 years, I cannot recommend highly enough the Quality of Service received from all Staff I have interacted with I look for 3 elements when choosing or monitoring a Supplier - Price, Quality & Service It's difficult to be perceived as "great" in all 3 of the elements all of the time, however I can honestly say that for the last 3 & Half Years, all 3 boxes have been ticked on every order I have placed I really appreciate the Customer Service & Account Management - would thoroughly recommend
From the help from Claire ordering the job to the customer service from Beth , couldn’t fault anything . Been using Victorian sliders now for a couple of years and the product is great . As a company owner and still a fitter I wouldn’t fit anything else..
Hugo is our liaison at Victorian Sliders and I have been working with him since February 2024. He is friendly, efficient and clearly knows the product. When quoting rather than guess at an answer, he will make contact to clarify, meaning quotes are returned quickly and requoting due to error is at a minimum. If I have a question regarding the product I know I can contact Hugo and will get the appropriate answer. Communication is always clear and timely and our working relationship is both easy and enjoyable. I would not hesitate to recommend Victorian Sliders based on my ongoing experience.
Great company we have been using them for a few years now after trying other companies and haven't looked back. Always happy to help with any problems or questions. Staff are really nice and easy to speak to. Really reliable and always on time with deliveries.
We have used Victorian Sliders as our sash window supplier for many years now. The quality of the products is great, customer service has drastically improved in the last few years. Rarely experience any issues but whenever they crop up they are resolved promptly without any issue. Claire in the Scotland branch is an absolute credit to the company. She provides exceptional service, is highly knowledgeable, always pleasant and extremely diligent. Kevin always goes above and beyond and Matthias who delivers to us is also fabulous. Great team to deal with, very reliable and efficient!
I have been doing business with this company for over a year now and nothing is too much trouble. windows are of a very high standard and look beautiful once installed. Claire is always on hand to help with questions that you need to ask. highly recommend.
Good Quality windows Prompt Delivery And good communication by Kayleigh Evans and team
Birdie and the team are always so helpful and friendly when pacing any orders and whenever we have a enquiry, if only every business where this dedicated to customer service life would be so much easier ! Of and the product - absolutely world class at a great price to hep drive sales
We have been purchasing from Victorian Sliders for a few years and we are always very happy with the service we receive. The staff are extremely friendly and helpful, from quotes, to orders, deliveries and service. The product its self is fantastic quality. We would like to thank all in the office and the delivery team... Kayleigh, Chris, Rhiannon, transport - Chris. 5 star service every time.
Lovely Company to do Business with. Response is quick, efficient. Friendly staff. Well crafted products, wouldn't go anywhere else
Fast Responsive and Quick to Resolve Issues. Claire at VS north always responds to quote requests promtly with a follow up call to advise quotes have been sent. When we have had any issues they have been dealt with quickly and professionally. Will always use Victorian Sliders.
Victorian Sliders has definitely improved! Over the last few years we have stuck out with Victorian Sliders despite so bad service previously. I have to say they have improved massively and it is now a pleasure to work with them. Kayleigh, Rhiannon and Chris are super helpful, they always come back to any queries we have and it is refreshing to have a team of people we can rely on. The customer care department has also improved massively and always deal with anything we need.
Based on 40 verified customer reviews, Victorian Sliders® holds an average rating of 5.0 out of 5 — rated Excellent on ReviewTerminal. 100% of customers gave 4 or 5 stars.