Videoinu has a polarized user base with a 3.3/5 rating: enthusiastic supporters praise the AI quality and ease of use, while dissatisfied customers report serious issues with credit system transparency, refund policy enforcement, generation failures, and platform reliability.
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I purchased the annual Pro subscription with Videoinu on January 5, 2026, and tested the platform shortly afterward. According to my dashboard, I used 815 credits on January 5 and 6. I requested a full refund the same day, within the 14-day window, citing that the service did not meet my project requirements. Videoinu’s publicly stated refund policy indicates a full refund is possible if fewer than 1,200 credits are used, the request is made within 14 days, and there is no evidence of misuse. Despite this, I have not received a refund. Support referred to internal credit calculations that are not visible to users, and multiple follow-ups have not resolved the issue. The subscription has already been canceled. I hope this feedback encourages clearer communication and transparency regarding credit usage and refund policies.
Quality very good. Everything else is trash. Don't waste money.
Based on 38 verified customer reviews, videoinu.com holds an average rating of 3.3 out of 5 — rated Average on ReviewTerminal. 47% of customers gave 4 or 5 stars.