Whisky Me delivers quality products and an engaging tasting experience, but is severely undermined by chronic delivery failures, unresponsive customer service, and fulfillment issues that have caused multiple customers to request refunds and chargebacks.
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I took this out as a birthday gift for my husband. The wrong code was sent in his gift box so had to wait 3 days for a response to get a new one. February comes, dispatch email sent. No whiskey arrives. Emailed them, 5 day wait for a response to be told that they had run out of that months whiskey so pick another. In all credit to them this did arrive. March arrives, waiting for a dispatch email and nothing. Who knows if this one will arrive. I have emailed guess it will be another wait for someone to reply. In theory this is a great subscription, in practice it’s just one let down after another and don’t expect a quick response from anyone. It is such a shame as have had other subscriptions like this in the past with other companies and never had an issue.
The great way to try and taste whiskey throughout the world’s distilleries, A new one supplied each month in a convenient pouch container!
If I could give a zero I would. The service is HORRIBLE. Tried emailing multiple times over the course of a month. All emails ignored. Absolutely NO RESPONSE. Impossible to cancel and get a refund. The QR code doesn’t even work. Complete scam. Spending too much of my time chasing trying to get this resolved with no response. Learn from me and do not get this!!! I thought this would be a great gift but turned into a nightmare.
Avoid like the plague. A link to the subscription was a link to have 15% off another purchase. £95 spent and only one sample received. Their incorrect link has resulted in Whisky me stating they will send no more samples. Very disappointed. An utter waste of money.
Brilliant idea, excellent quality and value. Living the website and tge total interaction thanks guys. Looking at extending my gift I was bought and going for the 12months. Keep it up folks. Slàinte
Excellent whisky treats monthly. A great way to sample some different offerings and well packaged and delivered and great community around it all. Some deals to be had too on full bottles.
Bought a 12 month subscription for my son for his birthday and the first pouch arrived with the activation card. We tried several times to activate without success to realise the issue might be that I purchased the subscription on a slight discount. I've been repeatedly ignored on email and find myself writing a review on here to get their attention. My son has autism and is finding the whole lack of fulfillment of the superscription extremely difficult. Please Whiskey Me, contatc me to get this sorted.
Amazing whisky, amazing customer service!
Ordered a 6 month gift. Recieved a tracking code in a couple days, thought this is great. 2 weeks later the tracking still said nothing. I reached out, and was told another would be sent out to me, no problem, same day i received the tracking for the new box. I thought this is great! No. There has been no movements on the new tracking. I have asked for a full refund. ———— Update 5 Feb After Whiskey Me reached out via email they were quite responsive, happy to cancel the order and provide a refund, even offering some free samples. Since this email I have not heard back from them confirming the cancellation or the refund or the promise of samples. I’ve followed up twice to get a confirmation of the refund and cancellation but again, silence.
This is a great concept and gives you the opportunity to try some very cool drams. I was not sure about the monthly webinar whisky tasting but was actually really engaged in learning more about the drams from the distillery representatives. To top it all the offer of purchasing a bargain bottle after the tasting was amazing. Thank you so much whisky me, I look forward to next months delivery!
Based on 40 verified customer reviews, Whisky Me 🥃 holds an average rating of 3.6 out of 5 — rated Good on ReviewTerminal. 63% of customers gave 4 or 5 stars.