Whisky Me delivers quality products and an engaging tasting experience, but is severely undermined by chronic delivery failures, unresponsive customer service, and fulfillment issues that have caused multiple customers to request refunds and chargebacks.
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Only ever received 2 of 4 pouches I paid for. Customer service none-existent. AVOID!
I was gifted a years subscription with Whisky me and sadly I haven’t been impressed. Signed up in December, didn’t receive a pouch until February? In March my pouch arrived 27 days late, so missed the chance for the live tasting. I’ve lost a bit of faith in whisky me, I’m worried this will be a regular occurrence and I will have to email as I did in March twice or more to ask where the pouch is. I think a good will gesture would’ve been good business, for example, 2 free pouches, as a way of an apology for the mess ups, but no, just the porch as subscribed. Not sure that’s great for business.
I took this out as a birthday gift for my husband. The wrong code was sent in his gift box so had to wait 3 days for a response to get a new one. February comes, dispatch email sent. No whiskey arrives. Emailed them, 5 day wait for a response to be told that they had run out of that months whiskey so pick another. In all credit to them this did arrive. March arrives, waiting for a dispatch email and nothing. Who knows if this one will arrive. I have emailed guess it will be another wait for someone to reply. In theory this is a great subscription, in practice it’s just one let down after another and don’t expect a quick response from anyone. It is such a shame as have had other subscriptions like this in the past with other companies and never had an issue.
Based on 40 verified customer reviews, Whisky Me 🥃 holds an average rating of 3.6 out of 5 — rated Good on ReviewTerminal. 63% of customers gave 4 or 5 stars.