Wondershare has a severely damaged reputation (2.2/5 rating) due to widespread complaints about unauthorized charges, aggressive refund denials, and non-functional products, with only isolated positive experiences in a predominantly negative review set.
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I downloaded the mobileTrans app to transfer sone data from my android phone to my new iphone based on the link saying "try for free." Once it was installed on my PC, I needed to purchase the product to even see if it would do what I wanted. I bought the subscription and attempted to do my transfer. It would not transfer the data I needed transferred. I called support, but they only offer "AI" support. There is NO WAY to talk to a live person, or to on-line chat with a live person. AI said I would need to send screenshots, log files and other documentation so their technicians could troubleshoot, and only if they could not resolve my issue would I receive a refund. In my opinion, that is an extremely misleading way to do business. UPDATE: Wondershare contacted me by email. They asked for screenshots and log files. I explained that there were no screenshots or log files because I was not able to even attempt the file transfer from phone to phone. They responded to my email informing me that they would be refunding my purchase price. I have verified that the refund is in process on my credit card. Wondershare did step up and provide good customer service and I am satisfied with the result of this interaction.
Based on 40 verified customer reviews, Wondershare holds an average rating of 2.2 out of 5 — rated Poor on ReviewTerminal. 28% of customers gave 4 or 5 stars.