Worldpay delivers exceptional personal customer service with highly praised individual staff members, but suffers from systemic issues including poor dashboard design, hidden fees, aggressive rate increases, and unreliable fraud prevention that frustrate merchants.
What customers love
Common concerns
Customers mention
Seamless switchover to Worldpay, with Mike Thackeray delivering on all of his promises from our initial meeting, excellent customer experience, if you are after a trustworthy local business manager in Devon, I would recommend speaking with Mike!
I spoke with Kelly from world pay she was so helpful. Kelly 100 out of 10 . The best person I ever spoke with on the phone. Thank you for all your support Val
Chris Hughes is my point of contact at Worldpay and he has been absolutely amazing. Walking me through the whole process of signing up my Business for credit card payments. Chris is a credit to the Team at Worldpay , always available and extremely pro-active. Thanks Chris Kim , B.B
Emyr Phillips made the switch from our previous supplier very easy and stress free and system up and running quickly, installing terminal and helped with pci compliance with his experience. Always answered his phone to answer queries
Logging issues to World Pay Dashboard
Updates and account review completed by Tania Weldon. Superb communication throughout and desired result acheived with ease. Thank you Tania.
"What an absolute pleasure it has been dealing with Kelly Ó Connor. She has been incredibly supportive throughout the entire application process, making everything feel seamless. Her knowledge of the requirements far exceeded my expectations, and her attention to detail is unmatched. Thank you, Kelly, for providing such outstanding service!"
Thanks so much Yusuf Ali, For All Your Support and Patience. You Are Very Professional and Caring. I Hope Worldpay Value You Work. All the Best Cassandra
Contacted WorldPay via telephone and spoke with Tania Weldon. Great to deal with a person rather than a bot. Tania dealt with the couple of queries I had in a polite, professional and efficient manner. Helped set me up on the dashboard and also emailed me a couple of invoices that I was missing - just so I wouldn't have to wait. All done in a matter of minutes, with no hassle. Brilliant attitude and credit to her company - thank you Tania & WorldPay.
Recomemended to me by a another business and it was a pleasure to work with Tony and the team. Simple effective and seamless set up for everything
We have used Tony Saxby for a number of sites we look after and he has been quick and professional in his service. The rates he has found for us have been excellent allowing us to save money for each site as we bring them onboard. Thanks Tony
We had previously moved to another provider, but Mehrad Minaei reached out, worked closely with us, and helped bring us back. His professionalism, persistence, and support throughout the process made a real difference. Great to work with and highly appreciated.
Michael has been perfect,extremely efficient, quick & easy to contact. Excellent customer service skills. Can’t fault Michael at all. Excellent in everything he does.
Hannah Littleboy has been really efficient in helping us get our account set-up quickly and guiding us through the whole process clearly! Big Thanks!
Tania Weldon in the Corporate Support Team was extremely helpful and knowledgeable with the queries we had on moving to a new platform. Thank you!
Based on 40 verified customer reviews, Worldpay holds an average rating of 4.2 out of 5 — rated Great on ReviewTerminal. 80% of customers gave 4 or 5 stars.