Worldpay delivers exceptional personal customer service with highly praised individual staff members, but suffers from systemic issues including poor dashboard design, hidden fees, aggressive rate increases, and unreliable fraud prevention that frustrate merchants.
What customers love
Common concerns
Customers mention
Recomemended to me by a another business and it was a pleasure to work with Tony and the team. Simple effective and seamless set up for everything
We have used Tony Saxby for a number of sites we look after and he has been quick and professional in his service. The rates he has found for us have been excellent allowing us to save money for each site as we bring them onboard. Thanks Tony
We had previously moved to another provider, but Mehrad Minaei reached out, worked closely with us, and helped bring us back. His professionalism, persistence, and support throughout the process made a real difference. Great to work with and highly appreciated.
Michael has been perfect,extremely efficient, quick & easy to contact. Excellent customer service skills. Can’t fault Michael at all. Excellent in everything he does.
Hannah Littleboy has been really efficient in helping us get our account set-up quickly and guiding us through the whole process clearly! Big Thanks!
Tania Weldon in the Corporate Support Team was extremely helpful and knowledgeable with the queries we had on moving to a new platform. Thank you!
Is the worst people to deal with? You can get help from them they have no experience on this game at all. They shouldn’t have this business then people is not well today. They have no clue what they’re talking. You’re calling on the phone if they let you for 40 minutes and they still not help you anything just avoid this from your business.
Would not recommend Worldpay to anybody.Customer service is awful, excessive fees. Terminal only works when it wants to. Call centres are based in different countries with very broken conversations. Phone lines are hard to get through. End of day banking misses payment all the time. Wouldn’t recommend Worldpay to anybody. Choose another company wisely
Glenn has consistently been a great help whenever issues arise. He recently assisted me with business compliance, providing professional and reliable support throughout the process
Since our first contact with Warcus Whitfield of Worldpay he has handled our application promprly, professionally and with good humour. The onboarding process has proved straightforward and a high level of support has been available to us at all stages. Our rates too are very competetive and we look forward to our ongoing relationship.
Based on 40 verified customer reviews, Worldpay holds an average rating of 4.2 out of 5 — rated Great on ReviewTerminal. 80% of customers gave 4 or 5 stars.