Worldpay delivers exceptional personal customer service with highly praised individual staff members, but suffers from systemic issues including poor dashboard design, hidden fees, aggressive rate increases, and unreliable fraud prevention that frustrate merchants.
What customers love
Common concerns
Customers mention
Glenn has consistently been a great help whenever issues arise. He recently assisted me with business compliance, providing professional and reliable support throughout the process
Since our first contact with Warcus Whitfield of Worldpay he has handled our application promprly, professionally and with good humour. The onboarding process has proved straightforward and a high level of support has been available to us at all stages. Our rates too are very competetive and we look forward to our ongoing relationship.
Based on 40 verified customer reviews, Worldpay holds an average rating of 4.2 out of 5 — rated Great on ReviewTerminal. 80% of customers gave 4 or 5 stars.