ZARA is rated 1.5/5 from 40 verified reviews — Bad. 10% gave 4 or 5 stars.

What is ZARA's rating?

ZARA has an average rating of 1.5 out of 5 based on 40 customer reviews on ReviewTerminal.

ZARA Reviews: 40 Verified Reviews (1.5/5)

ReviewTerminal SummaryBased on recent reviews

Zara customers report a predominantly negative experience (1.5/5 rating) marked by systemic failures in order fulfillment, refund processing, and customer service accessibility, with widespread complaints about delivery issues, staff rudeness, and inability to reach human representatives.

What customers love

Product quality and clothing design appeal when items arrive as ordered
In-store staff occasionally helpful and professional in specific locations
Store selection and availability of stylish items at affordable prices

Common concerns

Delivery failures, wrong addresses, packages marked delivered but not received, with unresponsive customer service refusing to investigate
Refund delays lasting weeks or indefinitely, with customers unable to recover money after returns or cancelled orders
Customer service inaccessible via phone, limited to chatbots and scripted responses that refuse to escalate or provide solutions
Staff rudeness, discrimination, and inflexibility in-store regarding returns and policy enforcement
Incorrect sizing guidance, wrong item shipments, and quality defects without compensation for return shipping costs

Customers mention

Delivery and fulfillment failuresRefund processing delaysCustomer service accessibilityStaff behavior and rudenessReturn policy enforcementProduct quality issues

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Showing 1 2-star review

Verified

Colette Larkin

11 May 2026

I rarely shop at Zara & now I remember why…

I rarely shop at Zara & now I remember why. Charged €4 for delivery and another €2 to make a return?!? Maybe take a leaf out of your competitor’s books Zara.

ZARA — Review Summary

Based on 40 verified customer reviews, ZARA holds an average rating of 1.5 out of 5 — rated Bad on ReviewTerminal. 10% of customers gave 4 or 5 stars.

ZARA

I rarely shop at Zara & now I remember why…

ZARA — Review Summary

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