ZARA is rated 1.5/5 from 40 verified reviews — Bad. 10% gave 4 or 5 stars.

What is ZARA's rating?

ZARA has an average rating of 1.5 out of 5 based on 40 customer reviews on ReviewTerminal.

ZARA Reviews: 40 Verified Reviews (1.5/5)

ReviewTerminal SummaryBased on recent reviews

Zara customers report a predominantly negative experience (1.5/5 rating) marked by systemic failures in order fulfillment, refund processing, and customer service accessibility, with widespread complaints about delivery issues, staff rudeness, and inability to reach human representatives.

What customers love

Product quality and clothing design appeal when items arrive as ordered
In-store staff occasionally helpful and professional in specific locations
Store selection and availability of stylish items at affordable prices

Common concerns

Delivery failures, wrong addresses, packages marked delivered but not received, with unresponsive customer service refusing to investigate
Refund delays lasting weeks or indefinitely, with customers unable to recover money after returns or cancelled orders
Customer service inaccessible via phone, limited to chatbots and scripted responses that refuse to escalate or provide solutions
Staff rudeness, discrimination, and inflexibility in-store regarding returns and policy enforcement
Incorrect sizing guidance, wrong item shipments, and quality defects without compensation for return shipping costs

Customers mention

Delivery and fulfillment failuresRefund processing delaysCustomer service accessibilityStaff behavior and rudenessReturn policy enforcementProduct quality issues

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Showing 2 5-star reviews

Verified

Margaret Mc

6 May 2026

Received amazing support from staff after granddaughter became ill

I am writing to thank all of the staff in Zara on South King Street in Dublin who supported my granddaughter who became ill while we were shopping in the store today. Your staff were very helpful to us and one of the security staff went above and beyond to help us. I wish for you to know that the help we received in your store was amazing. I would love for you to let them know that I appreciate the kindness that we received during a stressful time. Thankfully my granddaughter improved after she returned home.

Verified

Sam Gormley

6 May 2026

Beautiful cloths quality is great

ZARA — Review Summary

Based on 40 verified customer reviews, ZARA holds an average rating of 1.5 out of 5 — rated Bad on ReviewTerminal. 10% of customers gave 4 or 5 stars.

ZARA

Received amazing support from staff after granddaughter became ill

Beautiful cloths quality is great

ZARA — Review Summary

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