What customers mention most
Never received my order at all and was charged multiply times in one day and then the order never turned up.
Gone into administration and left out copies of build the delorean, no notice from them or updates to say going under 1st and last time going threw hassle of trying to build a model ( anyone know who takes over to finish build would be appreciated)
I have the Nostromo Xl Stand broken can you a send a me base and new Mount?
out of pocket by hundreds of pounds as the company has gone Bankrupt and will now no longer complete my orders..
I made an order 8 months ago, the company has ignored my emails and i have no idea if it will ever arrive. This is a scam
Absolute trash of a company! I’m halfway through a build and they stopped sending me anything but still took payments. Tried calling, tried emailing, all with no answer. Found out later through various websites that they have gone bust! Absolutely disgraceful! I’m not alone in this, they have robbed other people and not contacted them in regards to their orders or what’s happening within the company. They should be ashamed of themselves but I doubt people like that feel shame. Avoid avoid avoid !
Have a Star Trek XL collection. Sent my first ship (Akira Class). Then nothing but excuses and excuses on Facebook, then they deleted the FB account. Two years on, still nothing at all. Don't believe the responses--they are all lies.
AVOID IT! Order paid and never sent, refund asked and never received. DO NOT ORDER FROM THEM!!!!
I ordered from them 6 months ago and despite numerous requests I made during that time, I received no response. I am aware they are going out of business, but even 5 or 6 months ago they could have responded.
They went out of business and my husband has 3 incomplete builds. This company is trash. I can’t believe how much money we shelled out monthly and now there are 3 incomplete projects. They didn’t even email their customers to let them know.
23/02/2022 Pre-Ordered an item, I would like to imagine it has arrived by now, but Eaglemoss cut contact with me after taking the money. I have tried to contact them to no avail, I imagine just like with my email I will receive another automated response. Take my experience for what it is but I do not recommend Eaglemoss.
BAD BAD BAD that's all i have to say i've been totally ripped off by eaglemoss. started the (legend of Batman series) then they extended the series (no notification) that's because they were running 20 odd books behind in my subscription they kept taking the money just no books. i rang, emailed and did everything right and they just straightout lied. now i'm 78 books into a 120 odd series with no prospects of ever getting my money back or the remaining books. and if anyone decides to sue or create a class action against these scum bags let me know and i'm in.
Gone bust without warning customers who had over £425 in preorders, so no way i could get my money back, and now my Credit card won't cover it as it is over 180 days. Thanks Eaglemoss for ripping me off and many others.
I ordered an item off eaglemoss two months ago and I have yet to receive it. At the time of ordering it was in stock and to be delivered within 6 working days. This was a birthday gift for my partner back in july. I still have not recieved this item, I have tried emailing my details to the email address advised and I have not had a response. Very disappointed
Glad I checked this review site. I feel for those whose 'build a model' subscriptions have run dead. They owe me for recent orders but thank Heavens it is only more stuff! Very sad. Hope we get refund's or a swap from Zavvi
Based on 40 verified customer reviews, Eaglemoss holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.