In 2024 I purchased a Carmel Grand Sofa, it took nearly 2months to receive. But in about 9months the middle part started to sink in and then make squeaking noises! We are 2 people average weight. No kids, pets and mostly just 1 person sitting on it during the day. Such a huge disappointment. Now I will have to find some board to put across the sofa to help with the slouching part. Then, I just purchased new bed sheets as I was having trouble finding navy blue. After 2 washes I see few round stains & whitish powder marks?? No idea what the heck is wrong but this is my last purchase with Pottery Barn! Never again will buy a thing from them. They don't live up to the PB name at all. My mother has a sofa by a rival (LSpc) and her's was half the prices as mine & a full sectional but is so comfy and nice! What a shame on PB and they're lack of quality.
I currently have two large purchases with unresolved issues, and no one follows up or returns calls. For a company at this price point, that’s unacceptable. I just moved into a new home and had planned to furnish more through Pottery Barn, but after this experience, I won’t be purchasing again.
I am giving them 2 stars because I have had generally good luck with the quality of their furniture but thats about it. IT takes months longer to get it than estimated and of course they take your money in full right away. We bought chairs that were in stock to ship in 1-3 weeks they shipped in ten. And then arrived 2 hours after their arrival window on delivery day.
Based on 15 verified customer reviews, Pottery Barn holds an average rating of 1.2 out of 5 — rated Bad on ReviewTerminal.