quick response to questions, easy website to manage, thank you and will be using you again
Great hosts, no false note anywhere - Juan and his family were amazing, apartment in perfect shape! Thank you - will come back very soon
Very goog and comfortable home, but no special parking as was promissed.
The accommodation description is good, straight to the point, and easy to book
Correct information to be well prepared as a customer. The apartment matches the description on the website, and the photos are truthful. Well maintained, clean. On-site, we were well informed whenever there was something to report.
The apartment itself was completely consistent with the description and I have no comments on this subject. A serious problem, however, was collecting the key to the apartment - in the description of how to collect the key, there was no mention of where the key was located (there was only a note about where we should return the key). We had to go back to a gas station 20 km from where the apartment was located.
Great experience
👍No Problems good Performance
Fast communication and responsive towards problems. Info linked ro reservation could be more extensive hence the reason behind some questions which were perfectly answered by the customer service.
The view and location was great and all rooms were clean. Unfortunately, the whole apartment was very cold when we arrived. Fortunately, every room has Aircon with heating option but it takes a little while until each room has normal temperature. We didn’t have hot water in the beginning either. The „emergency line“ called us back two hours later, but luckily we could solve the problem together and had hot water the next morning. There was a camera in the hallway which we didn’t know about. It would have also been highly appreciated if we had been informed about the road construction near the apartment in advance to avoid any confusion or delays upon arrival by car. Nevertheless we still enjoyed our stay.
Based on 40 verified customer reviews, Vacalia holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.