What customers mention most
everything was fine, thanks!
We had a wonderful stay at Cas Català. The host was incredibly welcoming and attentive, making us feel at home from the very beginning. Each morning, we enjoyed a delicious breakfast that was thoughtfully prepared with fresh ingredients and offered something different every day. The rooms were clean, comfortable, and nicely furnished. In addition, there was a separate room where we could safely store our bikes.
Good and clear communication, friendly staff.
hotel cas catala: everything you need and nothing you don't, clean and spacious rooms, delicious and thoughtfully prepared breakfast
Clear information about the accomodation and the reservation. Code for the entrance to the property. Everything alright!
Quality of residence was beyond expectation, the host was wonderful and it was great value too,
Everything’s fine.
Perfect place to be and to feel like home. Service is AAA, breakfast great and all perfectly clean. We will be back!
Vacalia is the Nest Provider for rental Fincas and Appartements 🙏👍 They are everytime, flexible, friendly and very fast. Tranks for all
The location was lovely, and we were pleasantly surprised by how peaceful it felt, despite having neighbours. Occasionally, we heard them leaving for work early in the mornings—the electric gates opening, coffee being made, and chairs scraping across the floor. At night, we sometimes caught snippets of their conversations around bedtime. The kitchen area could benefit from updated cooking utensils to enhance the overall experience. We also noticed some noise from workmen next door during the mornings, especially while we were relaxing by the pool. One thing that would have improved our stay is an information pack in the villa. Details such as the internet password, recommendations for places to visit, and local dining options would have been helpful.
Verry good with Vacalia.
the house was perfect, as it was described we are upset by vacalia when we rent the house , we paied 1415E and vacalia asked to pay 361,30 if we don't have paied no key code!! I don't think this method is very clear
Stayed at a Villa near Sa Pobla where Homerti was the management company for this Villa (Son Ferragut near Sa Pobla via the Vacalia website). The hot water ran out half way thorugh our stay but we had no way of reaching anyone as it was an evening. Next day as soon as office number was open we called who advised gas would need to be swapped over. No instructions on how to do this or that when it happens who to call. They arrnaged for Technican to visit to sort. Arrived in 90mins and as we did not want to wait around left them the key as we had been advsied. Upon returning to the Villa after a full day out, we attempted to get the key from the Villa's saftey box but the given number did not work. Being out of hours we had no contactable numbers and the office number just said to leave a message for the morning. After google searching we managed to locate an alterative number where we were told a Technican would only come out in an emergency. We had to conveince them the number given wasn't working and were just told someone would call back. With no call back we chased again and had to explain again, it upset us as felt like we were being fobbed off. Thinking we would have to find a hotel to stay we were angry and had to fight to get them to send out a Technican. 2 Hours after our inital call one finally arrived (we had to wait in a hot car, with no water and couldn't even leave to go to the shops to get a drink, in case the technican turned up, we had children with us too). The technican tried the code and master code before getting a hammer to smash the box open. Why the company doesn't have spare keys so engineers can get in without us leaving a key is crazy. Our evening ruined and meal reservation cancelled we lost out all becasue the hot water had failed, with no process for this to be swapped over without causing us distruption and exterme worry. Considering how much it costs per night to stay there, having lost a evening by being locked out and the previous night without hot water we hoped to get some form of appology. Instead we were just told that the engineer did come out to replace the gas so met our needs and that the box failing was not in there control. The 2 hours being locked out was seen as acceptable. Aviod holidays using this management company.
Great value quality accommodation and service
Great communication. We had a great experience. Thank you
Based on 40 verified customer reviews, Vacalia holds an average rating of 3.0 out of 5 — rated Average on ReviewTerminal.