West Elm

Return taking 6 weeks to process

I’m in Ontario, Canada. I ordered two media units from West Elm Canada. The first was picked up from my place by West Elm’s shipping company for return on March 30. The second was cancelled on March 25, before it was delivered. As of May 5, I still haven't received refunds for either unit. I’ve called West Elm three times over the last month and have been told that the refunds are “being processed.” I was also given inconsistent timelines by different customer service reps (14 business days versus 4 - 6 weeks). The total outstanding amount is about $4,500 that's sitting on my VISA collecting interest. If you are ordering from West Elm Canada, be aware that refunds on cancelled or returned furniture orders may take much longer than expected.