This is an exact copy of a review “…moderated for not meeting publication standards…” by Williams Sonoma after they solicited my opinion of an on line transaction with them: Shipping via Pony Express? All Clad pans are fine, good quality albeit expensive. But Williams Sonoma shipping and order fulfillment is a throwback to the old Sears & Roebuck days. In my experience typically anywhere from five to seven working days (never count weekend days...) after order placement to actually in transit. In a world of Amazon Prime this is not acceptable. Evidently Williams Sonoma is only interested in publishing glowing reviews, not realistic reviews.
Extremely disappointed with this experience. I placed an online order with Williams-Sonoma, expecting their usual quality standards. The order arrived with one box that was visibly inferior, inconsistent with the others, and clearly different from what was advertised online. Customer service acknowledged the issue after reviewing photos, but refused a refund, offering only a future discount instead — unacceptable when the product received is defective and misleading. They later claimed it was from a third-party vendor, yet this is nowhere disclosed on the website. The product is sold under the Williams-Sonoma brand, which makes this practice deceptive to consumers. This was intended as a corporate gift. Had it been shipped directly, it would have reflected poorly on my business. I now question the quality of the contents as well, given the lack of quality control. I had to take time off work to replace the gift myself and absorb a $107.95 loss. Very disappointing to see a brand known for quality prioritize vendors over customers. I will not purchase again.
I recently outfitted our kitchen in our new home in Newport Coast. Almost the entire kitchen was purchased from WS. That is, we spent a small fortune. I recently used the kettle we bought, and it under-performed greatly. In fact, it scalded my hand with boiling water because it was so unsafe to use! I promptly went to the WS website to write a review to warn others, and then received an email from WS saying that my review “could not be published”. It said to edit the review, but didn’t say why. I responded asking what the issue was, and did not hear back. I sent another note days later asking for clarification, and finally received an email saying that my review mentioned another store, and that was why. I swiftly removed that store name, and re-submitted the review. I just now received yet ANOTHER email saying they won’t publish the review. I am now left to assume they won’t publish it because the honest review was negative in nature. They are clearly misleading their customers in only allowing positive reviews. This is not the spirit behind writing them, and they should be ashamed. They’re obviously not interested in my business- I will go to Sur La Table from now on.
Based on 15 verified customer reviews, Williams Sonoma holds an average rating of 1.2 out of 5 — rated Bad on ReviewTerminal.