Agoda delivers an easy booking experience and competitive pricing, but is severely hampered by booking cancellations, poor customer service responsiveness, and inadequate compensation when failures occur, resulting in a 3.2/5 rating driven by frequent traveler frustration.
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My booking was not accepted by the Le Premier hotel, New Delhi saying that they do not accept the room rate it's booked at and had to call agoda for it. I called agoda at 5am in the morning and all agoda could do was cancel my booking and refund. Why did agoda confirm the booking to me if they didnt get a confirmation from the hotel. I was with my family and bags at 5 am at the hotel and had to go from hotel to hotel with the bags to look for a room myself. I had requested agoda to find me another room atleast as a bare minimum of customer service after all the inconvenience caused to me, but they said they can not do it. PATHETIC SERVICE.
Agoda is amazing, bookings get easier Great discount too
Great selection of hotels at good prices
I am extremely disappointed with my recent experience with Agoda regarding an involuntary flight cancellation by VietJet. I chose Agoda because the platform offers bundled flight options with different airlines, providing better pricing, convenience, and flexibility. However, when my flight was cancelled, Agoda was unable to provide any practical assistance or alternative arrangement despite my flexibility to: - change to another timing, - depart one day earlier, or - switch to another airline while paying any fare difference myself. Due to the platform limitations, I was forced to purchase a separate one-way ticket at an additional cost, which completely defeated the purpose of booking through a bundled platform in the first place. What disappointed me most was that Agoda acted purely as a middle platform without taking any responsibility toward the customer experience during the disruption. I also did not receive the promised follow-up after my complaint was escalated by the support agent. I understand the cancellation was initiated by the airline, but customers reasonably expect Agoda to provide better support, flexibility, and service recovery during such situations — especially when the platform markets itself based on convenience and bundled booking benefits. Overall, this experience has significantly reduced my confidence in using Agoda for future flight bookings.
Worst worst scam scam never use they keep canceling booking and never they refund money
Easy to find easy to book
Easy, good price, high discount.
Great website for travel
I booked with you once several years ago. Today, the first time I’ve downloaded the app and booked a hotel with Agoda. My experience feels no different than it did back then. Honestly, I think you really need to make your interface easier for customers to read and understand. I felt completely overwhelmed trying to decipher the room rates and details. You should take a cue from Booking.com—their layout is easy on the eyes and completely free of confusion. I would love to continue being a customer of yours; I simply ask that you give my feedback some serious consideration.
I booked a corner suite with breakfast at a well-rated Seoul hotel through Agoda. The booking was confirmed and paid in full. Shortly before my trip, Agoda informed me the hotel could not honour the reservation — with no explanation given. The same room remains bookable on Agoda's own platform today at nearly five times what I originally paid, which tells its own story. What followed was worse than the cancellation itself. Agoda's customer service made a series of escalating cash offers — starting at USD 30 to USD 50 on a phone call — to close the matter cheaply. When I rejected these, they offered two alternative hotels, both of which were standard rooms at unverified properties. Neither was remotely comparable to what I had booked and paid for. Despite multiple formal emails, Agoda repeatedly refused to source a genuinely comparable replacement. They hid behind a facilitator defence — claiming the hotel, not Agoda, was responsible — whilst their own terms make clear that once Agoda collects your payment, your obligation to the hotel is extinguished and Agoda is the responsible party. After receiving no adequate resolution over several days, I was forced to source and book a replacement hotel independently at significantly greater cost. I have since raised a formal dispute with my card provider and will pursue the full cost differential from Agoda. Agoda's conduct throughout was characterised by delay, inadequate offers, and a deliberate strategy of attrition in the hope that I would accept less than I was entitled to. I did not. If you are booking a high-value stay, be aware that a confirmed booking with Agoda is not the guarantee it appears to be, and that their compensation process is designed to minimise what they pay you rather than to make you whole.
Booking was booked for wrong date (a few weeks out). Tried to change immediately. Was only given a partial refund. Terrible customer service. Tried to save money booking with them and ended up costing us more. Will never use again.
Easy to book
Really easy to use. Have used in the past.
I am constrained to express my dissatisfaction at Agoda’s offer of merely INR 217.31 towards the inconvenience and hardship caused to me due to the failure of a confirmed hotel booking. The case clearly constitutes a deficiency in service and misrepresentation on the part of Agoda, as the booking confirmed through your platform was not honoured by the hotel concerned. The booking was made and duly confirmed online while I was travelling to Mhow on an official tour. However, I was informed by hotel that no confirmed reservation had been received from Agoda. Owing to the urgency of my official commitments and a pre-scheduled meeting, I was left with no option but to arrange alternate accommodation immediately at a higher tariff. The incident caused considerable inconvenience, mental distress, and embarrassment during an official assignment. Under the circumstances, I request Agoda to reconsider the matter and provide a reasonable compensation of at least Rs. 1000/- towards the additional expenditure incurred and the inconvenience suffered due to the failure of service on your platform. I trust that the matter will be resolved amicably and expeditiously
Quick and easy portal to find hotel, book and guarantee by card. We'll see when we get to the hotel whether Agoda is good for the rest of the experience
Agoda is rated 3.1 out of 5 from 46 verified customer reviews on ReviewTerminal — rated Average. 52% of customers gave 4 or 5 stars.
Agoda has an average rating of 3.1 out of 5 based on 46 customer reviews on ReviewTerminal.
Agoda has 46 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 46 verified customer reviews, Agoda holds an average rating of 3.1 out of 5 — rated Average on ReviewTerminal. 52% of customers gave 4 or 5 stars.
