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Please do not fly this airline if you have any disabilities as if you have adhd or am kind of condition where you are slight different from the normal you will be pick out not spoke to and refused your flight without any explanation or reasoning with none of my circumstances being took seriously and because I recorded out conversations the manger refused to speak to me I have video evidence and this had cost me £200 extra just to get home because my adhd started to get back and I was a bit hyper speaking to my sister on my phone and see also explained my need to no avail customer should not be treated like this especially refusing to speak to someone because they are documenting the conversation very unprofessional if nothing illegal or untoward was happen your manger would have had no problem being on video and explaining why she had done what she had done for there to be no reason or explanation giving this is totally unacceptable and no help with me trying to get home was given they have your money already so the company dosent care and there mangers are aggressive and abusive toward flyers with them totally refusing ti speak to you because you are documenting what we are talking about somone who doesn’t have anything to hide would more then happy speak on the camera I have video evidence of this happening
I had a flight from Eindhoven to Manchester today 19/05/2026 at 17.40 pm . I bought a 10 kg check in bag when I booked my flight, I weighed my bag at home also in airport with the ticket to confirm that was 10.4 kg I checked in and sent it. When I wanted to go pass access did not let me pass. When I spoke to customer service desk they gave me completely different tick which is showing 13.9 kg and charged me for 4 kg extra This is fraud and unfair with your customer. I will take this matter further and need compensation .
Flight return to Gatwick was not exactly cheap. Above €170. The flight out was 1.5 hours late due to the aircraft needing replacent. My flight was late in the evening and to be delayed by an hour and a half is dreadful when you arrive late enough anyway. Adding 1.5 hours just makes the whole experience worse. Now that I think of it, a year previous my flight was delayed by a couple of hours because we were waiting for the flight that just left Dublin. What the hell is that all about! Sitting there dying to get home and knowing I have to wait for the plane to get to Gatwick from Dublin. Cheap flights only available late in the evening if you book close to flight time. The biggest trick around!
I would give 0 stars if I could. Those scammers love to apply hidden charges for any reason. Poor app and portal. They want us to do everything online, but don't provide the minimum decent app performance. Then I ended up paying extra €110 on top of a flight that should cost only €134. I made all my efforts to get to the airport and speak with an agent 2 hours before the flight. The lady wan't nice to me, then by the time she processed the check-in in the system, it was 1 hour and 51 minutes for the flight. Then she said she couldn't do anything and I had to pay the fee. The online customer service is the worst I've ever seen. They just give automatic messages and keep closing the case. SCAMMERS!
Staff in Morocco 🇲🇦 for Ryanair are absolutely disgusting human beings.
We wanted to travel to Alghero in Sardinia on a specific day and Ryanair booked us on a flight to Milan Bergamo and an onward connection to Alghero. However there was one 1.25 hours between the flights so there was no way that anyone could get through immigration that quickly, let alone go out into Arrivals and back through security! We managed to make the flight because it was delayed by 30 mins, and then only because of the kindness and help of the immigration staff and other passengers in the queue for security. There is absolutely no way that Ryanair should be offering those flights as a viable route.
Wish I could put minus stars. Customer service is appalling. When you contact customer services, they "close" or "resolve" cases that are far from resolved. Palm you off. Very rude and abrupt messages too. It's clear they do not want to help their customers, refuse any kind of explanation for rude staff, product unavailability, unfair treatment of others etc. Avoid at all costs. I used to be a frequent flyer with them but wont go near them now.
Smelly flight, with uncomfortable creaky seat. I couldn't even try to sleep as I was constantly blasted with announcements on PA about buying lottery tickets, perfume and whatever other crap they try to sell you. I only booked my flight with Ryanair because the price was half the competition. Only to find that I got over charged due to my backpack not fitting double the price of the original ticket. Do not fly Ryanair.
How do I give a 0 here. For no reason was made to check my bag and to fit it in that shit measurements they have and had to pay 50£ more than my actual ticket mind you for this bs. But the worse isn't even that I carried 2 laptops one personal and one for work and they were telling to remove them from the bag and carry them on my lap for a 2h flight, like how abysmal customer service is that, in what world are the laptops safer in my lap of my bag during a flight. HORRENDOUS NEVER AGAIN
I’m extremely disappointed with our recent Ryanair flight from Tenerife to London Luton on Monday 18 May, departing at 15:20, while travelling with a one-year-old child. Unlike other airlines such as EasyJet, there was absolutely no support or consideration for families with small children. At the bag drop, despite travelling with a toddler who obviously cannot stand in long queues, the staff member refused to let us through earlier, even though other passengers kindly offered to let us pass. At the gate, there was also no priority boarding offered for families with babies. Again, this is something many other airlines provide as basic customer care. The most frustrating part happened on board. We were seated separately despite travelling as a family with a baby. I politely asked the lead cabin crew member whether we could sit together, and I was told the flight was completely full. However, after boarding was completed, there were around nine empty seats available, including seats with extra legroom. My husband was only allowed to move after take-off, which made boarding and settling a toddler unnecessarily stressful. The baby changing facilities were also extremely cramped and impractical. Overall, the attitude of the staff felt cold, dismissive and unfriendly throughout the journey. No smiles, no willingness to help, and absolutely no positive impression left after the flight. Travelling with a baby is already exhausting enough — a little basic kindness and flexibility would make a huge difference.
10 h delay and more more more
Worst online check-in experience ever. You buy tickets for 3 people using Google single sign-on, and everything seems done, although the seat selection process was pretty confusing. Then, on the day of online check-in, to avoid paying the €55 fee, you suddenly can't log in with Google anymore. I tried creating an account, but neither the app nor the website would let me. The last resort was resetting my password, even though with Google login you shouldn't need to set up a separate password for the website at all. Anyway, I ended up converting the existing account to use a password instead of Google login. Next came an exhausting marathon through the website s check-in wizard, filled with banners and upsell offers at every step. Then came another surprise charge: €23 to select a seat for one passenger, which I thought had already been paid for earlier. At that point, I felt scammed. Ryanair doesn't inspire trust. Their website is confusing and feels amateurish when it comes to the authentication system. Worst login experience I had in my life.
Currently sat in the airport and have now lost a full day of our holiday because Ryanair are liars. They make it look like they have good early morning flight times, but everytime they delay till the afternoon. Never flying with these A holes again!!
Extremely disappointing experience with Ryanair. I paid extra to upgrade to Priority specifically to avoid issues with baggage, yet I was still forced to pay an additional €120 at the gate. My carry-on fit within the size requirements, but staff refused to listen or even properly check it. What made the situation worse was the inconsistency — my daughter’s carry-on bag, which was larger than mine, was allowed through without issue, though she was later charged separately for a backpack. When I tried to calmly point out the contradiction, we were rushed through the line, pressured into immediate payment, and treated with complete disrespect. The customer service was shockingly poor. We were spoken to dismissively and treated without professionalism, courtesy, or basic human decency. I understand policies must be enforced, but they should at least be applied fairly and communicated respectfully. This experience left us feeling humiliated and taken advantage of.
Not even a one. Just got totally scammed. Booked and bought flights, got a notification months later to say they’d ‘rescheduled’ my flight to the next day but I could book another one free of charge if that one wasn’t convenient. Turned out that the flight I was originally on was still available (so why was I re-sheduled to the next day) but when I tried to re-book it I had to pay for my seats again! So basically I’ve paid for my seats twice - due a party of ten!
Based on 29 verified customer reviews, Ryanair holds an average rating of 1.1 out of 5 — rated Bad on ReviewTerminal.
