Agoda delivers an easy booking experience and competitive pricing, but is severely hampered by booking cancellations, poor customer service responsiveness, and inadequate compensation when failures occur, resulting in a 3.2/5 rating driven by frequent traveler frustration.
What customers love
Common concerns
Customers mention
Easy to navigate very quick, and no messing about highly recommended
Excellent quick service abd booking
Booking experience is never been this easy.
Great easy to use site and saved £££
I was trying to upgrade a hotel I booked for my client through Agoda after being referred by Celebrity cruise line. It was awful and I will be telling Celebrity also. I ended up contacting the hotel and THEY had to contact Agoda to get them to accept the upgrade. Then I sat on the phone for 45 minutes with Agoda after typing in the card number and their system wasn't working. Now they pay for the difference at the hotel. Complete and utter incompetence. I will be telling at least ten people a day not to use Agoda along with every travel agent I run in to.
Excellent app Fantastic service We book over 120 nights a year with agoda.for the past 11 years Quality, price and professional always 🙏🙏🙏🙏
unable to make bookings for thailand in december. No explanation given
Straight forward , easy to book
Ease of booking and competitive pricing. Booking confirmation was efficient and fast
Great website. Lots of choice. easy to book., easy to use. recommended.
Very professional Helpful staff
Giving 1 star as 0 wasn’t an option. This is not a company you can rely on when travelling. They cancelled our booking at 4pm on the day of check in (it had been booked for over a month) and offered no alternative accommodation so we were left totally stranded and £1000 out of pocket as we had to book the only other available accommodation. Also lost money on overnight parking that we’d paid for and they refused to compensate.
The website of Agoda wrongly displayed that my payment for the hotel room didn't get through. It even directed me back to the original web page claiming that the payment was rejected. Hence, I tried to booking again. The system of Agoda showed the same error again. Eventually, I tried it for the third time and finally my payment was accepted. The worst is yet to come. Agoda is now claiming that I made the same booking for the same hotel and the same dates three times. Due to this unbelievable statement, I immediately contacted the Agoda Customer service. Their Chatbot is claiming that the agend is refusing to accept my free cancellation. Due this unbelievable statement, I contacted the hotel in Thailand. They haven't received any form or matter of cancellation via the Agoda agent at all. Additionally, I contacted PayPal to assist me in this matter. I'm shaken by the distrustful website of Agoda.
It has been challenging to receive responses to complaints. In fact, they don't even read the complaint properly. I paid well over USD 4k for my colleagues to stay in. Vistalmar Ocean Suites Aruba booking ID 651595091: I kept sending emails; they never respond to me.
There non cancellation was not clear, I found out about it after I booked. Now they want 50 dollars to change. DO NOT USE
Agoda is rated 3.1 out of 5 from 46 verified customer reviews on ReviewTerminal — rated Average. 52% of customers gave 4 or 5 stars.
Agoda has an average rating of 3.1 out of 5 based on 46 customer reviews on ReviewTerminal.
Agoda has 46 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 46 verified customer reviews, Agoda holds an average rating of 3.1 out of 5 — rated Average on ReviewTerminal. 52% of customers gave 4 or 5 stars.
