Agoda delivers an easy booking experience and competitive pricing, but is severely hampered by booking cancellations, poor customer service responsiveness, and inadequate compensation when failures occur, resulting in a 3.2/5 rating driven by frequent traveler frustration.
What customers love
Common concerns
Customers mention
Great website. Lots of choice. easy to book., easy to use. recommended.
Very professional Helpful staff
The best choice I made
Agoda has become my default platform when looking at trips to Japan Its so easy to find hotels and flights, I used agoda for my September trip this year and plus several last year
I've been using agoda for morethan 10yrs and they always give best rates.
Easy to book hotels at great prices with Agoda
I often find that Agoda has the best prices and selection of hotels that I want. I have never had any problems with reservations and their communications and website are great.
Agoda is rated 3.1 out of 5 from 46 verified customer reviews on ReviewTerminal — rated Average. 52% of customers gave 4 or 5 stars.
Agoda has an average rating of 3.1 out of 5 based on 46 customer reviews on ReviewTerminal.
Agoda has 46 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 46 verified customer reviews, Agoda holds an average rating of 3.1 out of 5 — rated Average on ReviewTerminal. 52% of customers gave 4 or 5 stars.
