Agoda Reviews: 46 Verified Reviews (3.1/5)

ReviewTerminal SummaryBased on recent reviews

Agoda delivers an easy booking experience and competitive pricing, but is severely hampered by booking cancellations, poor customer service responsiveness, and inadequate compensation when failures occur, resulting in a 3.2/5 rating driven by frequent traveler frustration.

What customers love

Easy, intuitive booking interface and quick navigation
Competitive pricing and frequent discounts on accommodations
Good hotel selection and variety of options

Common concerns

Confirmed bookings cancelled by Agoda with minimal or no compensation offered, leaving customers stranded
Poor customer service: slow responses, repeated generic replies, unwillingness to resolve issues fairly or provide comparable alternatives
Misleading booking system: wrong dates booked, incorrect guest counts, unclear cancellation policies, duplicate charges, and system errors that charge cards immediately without warning

Customers mention

booking cancellationscustomer service failuresrefund disputesmisleading pricing/policiessystem errorscompensation inadequacy

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Showing 46 reviews

Verified

fidela

18 May 2026

Great experience

Very easy to navigate, and have many different options given which helpful for example the services offered, the cancellation and the booking process. I also like the fact that you can see your bookings in one place especially when you booked for multiple accommodations.

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Frequently asked questions about Agoda

Is Agoda trustworthy?

Agoda is rated 3.1 out of 5 from 46 verified customer reviews on ReviewTerminal — rated Average. 52% of customers gave 4 or 5 stars.

What is Agoda's rating?

Agoda has an average rating of 3.1 out of 5 based on 46 customer reviews on ReviewTerminal.

How many reviews does Agoda have?

Agoda has 46 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Agoda — Review Summary

Based on 46 verified customer reviews, Agoda holds an average rating of 3.1 out of 5 — rated Average on ReviewTerminal. 52% of customers gave 4 or 5 stars.

Agoda Reviews