Agoda delivers an easy booking experience and competitive pricing, but is severely hampered by booking cancellations, poor customer service responsiveness, and inadequate compensation when failures occur, resulting in a 3.2/5 rating driven by frequent traveler frustration.
What customers love
Common concerns
Customers mention
Agoda is amazing, bookings get easier Great discount too
Great selection of hotels at good prices
Easy to find easy to book
Easy, good price, high discount.
Great website for travel
Easy to book
Really easy to use. Have used in the past.
Quick and easy portal to find hotel, book and guarantee by card. We'll see when we get to the hotel whether Agoda is good for the rest of the experience
Easy to navigate very quick, and no messing about highly recommended
Excellent quick service abd booking
Booking experience is never been this easy.
Great easy to use site and saved £££
Excellent app Fantastic service We book over 120 nights a year with agoda.for the past 11 years Quality, price and professional always 🙏🙏🙏🙏
Straight forward , easy to book
Ease of booking and competitive pricing. Booking confirmation was efficient and fast
Agoda is rated 3.1 out of 5 from 46 verified customer reviews on ReviewTerminal — rated Average. 52% of customers gave 4 or 5 stars.
Agoda has an average rating of 3.1 out of 5 based on 46 customer reviews on ReviewTerminal.
Agoda has 46 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 46 verified customer reviews, Agoda holds an average rating of 3.1 out of 5 — rated Average on ReviewTerminal. 52% of customers gave 4 or 5 stars.
