Bluehost delivers strong individual support interactions (4.3/5 rating) with knowledgeable and courteous representatives, but faces persistent infrastructure issues, long resolution times, and unfair refund policies that damage customer trust.
What customers love
Common concerns
Customers mention
Well, Joy was very patient and understanding. She did not rush to the destinations, but let me stay up.
The support for their Starter Hosting is absolutely horrible. It's live chat only and they consistently can't directly answer questions and take literal hours to resolve anything
I've been using Bluehost for well over 20 years! In the early days, someone in Utah would actually answer the phone, and they were easy to understand, had plenty of technical knowledge, and always helped. But the service has been slowly degrading over the years, with outsourcing (sometimes very difficult to understand agents, though they are trying hard and eager to please), long wait times, multiple transfers to other agents /elevating to a supervisor, etc etc. Eventually they get the job done - sometimes it takes multiple calls - but not without a long time on hold listening to horribly loud squelchy muzak. I understand, it wasn't all their fault! The world became more complicated. But as automation caused them to need less and less actual humans, somehow they kept jacking up the prices anyway, and charging for things that used to be free. It was enough, already so I finally left. Today's agent (John, from somewhere in Malaysia possibly) WAS very helpful, and DID get the job done. But sadly it was too little, too late.
Worked with an agent and resolved the issue I was having quickly and professionally.
The attendant was very patient with a difficult request.
Every interaction I've had with BlueHost support the staff has been courteous and knowledgable and my issue was resolved promptly. Thank you!
My ability to edit my service page went down. First I got a robot that told me to deactivate all my plugins. I was afraid so I got an agent and told her. She seemed to know nothing about the robot conversation. Then I told her my service page was down and the ability to edit it disappeared. She said wait a couple hours so I did and I'm stuck in the same spot only now my menu is gone, too. Today I called back and a tech went in the backend and refreshed my menu so it is back up. Unfortunately the service page is gone and I'll have to build a new one. A truly good service would just build one for me in light of it being gone.
I had an issue with my email account sending out 3000+ emails a day that I did not send. My representative was very helpful in that. He advised that I should delete that domain account and then open an email professional account. Not only did it take care of my problem. It also saved me a substantial amount of money.
I rarely leave reviews unless they are earned, whether positive or negative. Sadly, this review will be negative. As a reference, I am an electrical engineer specializing in automation and manufacturing. I have owned and run two engineering companies during my career. My latest company specializes in automotive engineering. I believe in building trusting relationships and being loyal. This approach has served me well with customers, vendors, suppliers, and service providers. Unfortunately, this approach backfired when dealing with BlueHost. For the past four years, BlueHost managed our web hosting. Although we experienced some outages and disruptions, I worked with BlueHost to keep things operational. I also purchased multi-year renewals for all services, including web hosting, SiteLock, etc. Over the past three months, the frequency of outages, disruptions, and problems increased. Because BlueHost was unresponsive and often dismissive of the disruptions, both my website developer and I frequently had to contact BlueHost simultaneously to address the continuous issues. Eventually, BlueHost stated that I needed to upgrade to their VPS platform to prevent resource exhaustion. I followed their guidance and upgraded. The disruptions worsened after the upgrade. During this time, a cPanel outage occurred which affected many websites including mine. I stayed patient over the next three weeks as cPanel came back online. Even after 95% of the services were restored, my website experienced additional downtime. This was catastrophic for my customers and my business, but BlueHost did not seem bothered by this reality. I had no choice but to migrate to another hosting company. My website developer moved my website and we have not had a second downtime since! I contacted BlueHost to cancel my services and they refused to refund my multi-year web hosting contract. They refused to prorate the amount. Even though BlueHost caused these issues—while I patiently worked with them as my business and customers suffered, and I demonstrated loyalty by purchasing a multi-year service, they refused it issue a partial refund. The takeaway is that BlueHost is not a partner in your business. They do not provide dependable services or good value for your purchase. And never purchase a multi-year service for anything. Their policies unfairly protect them and anytime a relationship isn't fair and balanced, it collapses.
When I call them its a very nice interaction and they are very helpful!
In talking to Sam today, she was very knowledgeable and helpful. But in talking to some of your other technical people has not a great experience and caused me a great deal of frustration because there was nothing consistent in their knowledge level. They either didn't give me the full information that I needed to know, or didn't know it at all. You really need to do better training.
The support person was helpful and knowledgeable. I appreciated the time he spent with me. Your service is A+++
Kris was terrific. Got my problem taken care of once the systemic problem allowed my call to go through. No problems once she was involved. But then, ALL your people are always terrific.
My server was compromised and went down on April 2026. My website was down for over 2 weeks while they asked me to buy a new server to migrate my website. I did so, and still they could not successfully get my website back up. I still had 5 months left on my previous server which they refused to refund even though that was their issue. I spent over 5 hours of my time with customer service within 1 week. Awful experience. Don't go with bluehost.
Since the beginning of setting our company up with Bluehost, all reps have always been very helpful. There customer service is highly appreciated. Very pleasant to speak to. I recommend them for any new business or otherwise.
Based on 46 verified customer reviews, Bluehost holds an average rating of 4.3 out of 5 — rated Great on ReviewTerminal. 80% of customers gave 4 or 5 stars.
