Bluehost delivers strong individual support interactions (4.3/5 rating) with knowledgeable and courteous representatives, but faces persistent infrastructure issues, long resolution times, and unfair refund policies that damage customer trust.
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So helpful & Patient! Really appreciate the help
I have now had to call support at Bluehost twice in the last month or two (we're making some big changes to our site.) We are an all volunteer organization without a ton of tech knowledge and there have been a lot of people with their hands in our account over the years, so there are some "messes". At any rate, I've been helped a bit by bots, but have easily escalated to a person when needed and those people have gone above and beyond to help me. They're kind, friendly, patient, and knowledgeable.
We have been with Bluehost for many years, and their products and customer service have always met or exceeded our needs.
Excellent and knowledgeable support reviewing email deliverability
My problems started on 5/9/26 when my customers told me my website (2) were down. I checked into it and contacted Bluehost immediately. After numerous phone calls, hours on the phone waiting for the phone to be answered and repeatedly telling the same story to "technical support" and "customer service" persons, finally got the websites reactivated. We find out we had 9 fraudulent changes to our account. Again, after numerous calls, hours on the phone and numerous days, got some charges reversed however the fraudulent domains and products remained on our account. I cancelled the cc on file and placed a different cc. All the fraudulent charges then show up with the new cc for recurring charges. Again, after numerous phone calls, hours on the phone, I'm assured the charges will be removed. On 5/14 I tried to log into my account to update my websites. I keep getting a message that "there is an issue with your account please contact customer service." Guess what ... I'm still trying to get access after hours and days with Blue Host. I keep being told the issue is given to the FRAUD Department and "escalated" for resolution. Last night "Charlotte" called said she was responding to a previous review. We were assured she would call back ... guess what ... no phone call. I am not getting emails from BlueHost. We give them a temporary email to send whatever they keep saying I have to do to resolve this issue. Guess what ... no email received. It is now 5/20 and I'm on the phone AGAIN trying to get this resolved. I have been a customer of BlueHost for over 15 years. Once this issue is resolved, I will find a US based company. BlueHost should not be in business. Their "customer service" does not provide any service. Their "escalation dept" does nothing. Customers like me just go round and round trying to get issues resolved. I want my money back and access to my websites.
Customer service is really good. When something is technically above my abilities, tech support helps me through it. Overall, very happy with Bluehost
I've been using Bluehost for years, but I had an issue whereby I couldn't access my website, either front end of admin side. I used the Bluehost online chat and the assistant was incredibly helpful, and it was all resolved in around half an hour. Superb customer service
I am a novice with Tech, The website indicated a critical issue and I was unable to access the site. Contacting the chat and getting past the AI, I was able to talk to a human who solved the issue within 2 minutes. Great Job!
knowledge of the agents
BlueHost responded, 5 days ago, to my previous review by stating they fowarded my concerns to the "escalated support team". After daily phone calls to Bluehost support, they still have only the same response. I don't think the "escalated support team" has the capacity or capability to fix anything any better than the regular support. I'm certainly fed-up with the same platitudes from Bluehost without any apparent resolution in site. This is certainly more than just poor customer service, it calls into question Bluehost's capability to solve problems within their infrastructure and provide the service that a customer is paying for.
I was really impressed with the politeness and speed at which the representative resolved my issue; it was straightforward right through and wait times were minimal almost having no significant impact on the problem resolution process.
Horrible experience.
Best Customer Service Experience of my life! The Rep was knowledgable and fix multiple issues I was having with my domain, email, and website. He was quick and thorough. Maybe very happy with my choice to use BlueHost!
The customer service I received today was top notch! I so appreciate, especially in today’s world, his willingness to help me navigate and update to the products which were best for my company. No pushy, unnecessary upselling. It was clear the motive was how best to support my company. That’s a rare and valuable thing. I absolutely recommend Bluehost!
I have not had cause to use their customer service for some time since I have been with Bluehost but my query about a transaction for my web hosting was answered quickly, completely and to my satisfaction.
Based on 46 verified customer reviews, Bluehost holds an average rating of 4.3 out of 5 — rated Great on ReviewTerminal. 80% of customers gave 4 or 5 stars.
