Bluehost delivers strong individual support interactions (4.3/5 rating) with knowledgeable and courteous representatives, but faces persistent infrastructure issues, long resolution times, and unfair refund policies that damage customer trust.
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My problems started on 5/9/26 when my customers told me my website (2) were down. I checked into it and contacted Bluehost immediately. After numerous phone calls, hours on the phone waiting for the phone to be answered and repeatedly telling the same story to "technical support" and "customer service" persons, finally got the websites reactivated. We find out we had 9 fraudulent changes to our account. Again, after numerous calls, hours on the phone and numerous days, got some charges reversed however the fraudulent domains and products remained on our account. I cancelled the cc on file and placed a different cc. All the fraudulent charges then show up with the new cc for recurring charges. Again, after numerous phone calls, hours on the phone, I'm assured the charges will be removed. On 5/14 I tried to log into my account to update my websites. I keep getting a message that "there is an issue with your account please contact customer service." Guess what ... I'm still trying to get access after hours and days with Blue Host. I keep being told the issue is given to the FRAUD Department and "escalated" for resolution. Last night "Charlotte" called said she was responding to a previous review. We were assured she would call back ... guess what ... no phone call. I am not getting emails from BlueHost. We give them a temporary email to send whatever they keep saying I have to do to resolve this issue. Guess what ... no email received. It is now 5/20 and I'm on the phone AGAIN trying to get this resolved. I have been a customer of BlueHost for over 15 years. Once this issue is resolved, I will find a US based company. BlueHost should not be in business. Their "customer service" does not provide any service. Their "escalation dept" does nothing. Customers like me just go round and round trying to get issues resolved. I want my money back and access to my websites.
BlueHost responded, 5 days ago, to my previous review by stating they fowarded my concerns to the "escalated support team". After daily phone calls to Bluehost support, they still have only the same response. I don't think the "escalated support team" has the capacity or capability to fix anything any better than the regular support. I'm certainly fed-up with the same platitudes from Bluehost without any apparent resolution in site. This is certainly more than just poor customer service, it calls into question Bluehost's capability to solve problems within their infrastructure and provide the service that a customer is paying for.
Horrible experience.
The support for their Starter Hosting is absolutely horrible. It's live chat only and they consistently can't directly answer questions and take literal hours to resolve anything
I rarely leave reviews unless they are earned, whether positive or negative. Sadly, this review will be negative. As a reference, I am an electrical engineer specializing in automation and manufacturing. I have owned and run two engineering companies during my career. My latest company specializes in automotive engineering. I believe in building trusting relationships and being loyal. This approach has served me well with customers, vendors, suppliers, and service providers. Unfortunately, this approach backfired when dealing with BlueHost. For the past four years, BlueHost managed our web hosting. Although we experienced some outages and disruptions, I worked with BlueHost to keep things operational. I also purchased multi-year renewals for all services, including web hosting, SiteLock, etc. Over the past three months, the frequency of outages, disruptions, and problems increased. Because BlueHost was unresponsive and often dismissive of the disruptions, both my website developer and I frequently had to contact BlueHost simultaneously to address the continuous issues. Eventually, BlueHost stated that I needed to upgrade to their VPS platform to prevent resource exhaustion. I followed their guidance and upgraded. The disruptions worsened after the upgrade. During this time, a cPanel outage occurred which affected many websites including mine. I stayed patient over the next three weeks as cPanel came back online. Even after 95% of the services were restored, my website experienced additional downtime. This was catastrophic for my customers and my business, but BlueHost did not seem bothered by this reality. I had no choice but to migrate to another hosting company. My website developer moved my website and we have not had a second downtime since! I contacted BlueHost to cancel my services and they refused to refund my multi-year web hosting contract. They refused to prorate the amount. Even though BlueHost caused these issues—while I patiently worked with them as my business and customers suffered, and I demonstrated loyalty by purchasing a multi-year service, they refused it issue a partial refund. The takeaway is that BlueHost is not a partner in your business. They do not provide dependable services or good value for your purchase. And never purchase a multi-year service for anything. Their policies unfairly protect them and anytime a relationship isn't fair and balanced, it collapses.
My server was compromised and went down on April 2026. My website was down for over 2 weeks while they asked me to buy a new server to migrate my website. I did so, and still they could not successfully get my website back up. I still had 5 months left on my previous server which they refused to refund even though that was their issue. I spent over 5 hours of my time with customer service within 1 week. Awful experience. Don't go with bluehost.
Based on 46 verified customer reviews, Bluehost holds an average rating of 4.3 out of 5 — rated Great on ReviewTerminal. 80% of customers gave 4 or 5 stars.
