Bluehost delivers strong individual support interactions (4.3/5 rating) with knowledgeable and courteous representatives, but faces persistent infrastructure issues, long resolution times, and unfair refund policies that damage customer trust.
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I've been using Bluehost for well over 20 years! In the early days, someone in Utah would actually answer the phone, and they were easy to understand, had plenty of technical knowledge, and always helped. But the service has been slowly degrading over the years, with outsourcing (sometimes very difficult to understand agents, though they are trying hard and eager to please), long wait times, multiple transfers to other agents /elevating to a supervisor, etc etc. Eventually they get the job done - sometimes it takes multiple calls - but not without a long time on hold listening to horribly loud squelchy muzak. I understand, it wasn't all their fault! The world became more complicated. But as automation caused them to need less and less actual humans, somehow they kept jacking up the prices anyway, and charging for things that used to be free. It was enough, already so I finally left. Today's agent (John, from somewhere in Malaysia possibly) WAS very helpful, and DID get the job done. But sadly it was too little, too late.
My ability to edit my service page went down. First I got a robot that told me to deactivate all my plugins. I was afraid so I got an agent and told her. She seemed to know nothing about the robot conversation. Then I told her my service page was down and the ability to edit it disappeared. She said wait a couple hours so I did and I'm stuck in the same spot only now my menu is gone, too. Today I called back and a tech went in the backend and refreshed my menu so it is back up. Unfortunately the service page is gone and I'll have to build a new one. A truly good service would just build one for me in light of it being gone.
Based on 46 verified customer reviews, Bluehost holds an average rating of 4.3 out of 5 — rated Great on ReviewTerminal. 80% of customers gave 4 or 5 stars.
