Is Channelreply trustworthy?

Channelreply is rated 4.8/5 from 20 verified reviews — Excellent. 95% gave 4 or 5 stars.

What is Channelreply's rating?

Channelreply has an average rating of 4.8 out of 5 based on 20 customer reviews on ReviewTerminal.

Channelreply Reviews: 20 Verified Reviews (4.8/5)

ReviewTerminal SummaryBased on recent reviews

ChannelReply delivers strong multi-marketplace integration with exceptional customer support, though one user experienced significant setup issues with Amazon-Zendesk connectivity.

What customers love

Seamless integration across multiple marketplaces (Amazon, eBay, Walmart, Shopify) into single helpdesk
Responsive and helpful customer support team offering hands-on setup assistance and video call configuration
Significant time savings by centralizing customer messages and enabling team-wide visibility to prevent service inconsistencies

Common concerns

Setup and integration issues between Amazon and Zendesk took 6+ weeks to resolve with inadequate technical support

Customers mention

multi-channel integrationAmazon eBay integrationZendesk Freshdesk compatibilitycustomer support teamcentralized messaging

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Channelreply — Review Summary

Based on 20 verified customer reviews, Channelreply holds an average rating of 4.8 out of 5 — rated Excellent on ReviewTerminal. 95% of customers gave 4 or 5 stars.

Channelreply

Channelreply — Review Summary

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