Cyberport

What customers love

• Physical store locations offer competitive pricing and knowledgeable staff (particularly Berlin store)
• Fast delivery times when orders actually ship (2-5 days reported in successful cases)
• Wide product selection and availability of high-end components

Common concerns

• Customer service completely unresponsive to emails and phone calls for weeks or months, with promised 3-5 day response times consistently ignored
• Orders systematically cancelled, not shipped, or claimed as delivered when never received; refunds delayed indefinitely or only partially issued
• Misleading product availability information; items listed as in-stock are backordered or unavailable without customer notification
• Warranty claims and repair returns ignored for extended periods (2+ months) with no communication or status updates
• Discriminatory and unprofessional in-store practices; staff inability or unwillingness to resolve issues