Is Dropbox trustworthy?

Dropbox is rated 1.1/5 from 15 verified reviews — Bad. 0% gave 4 or 5 stars.

What is Dropbox's rating?

Dropbox has an average rating of 1.1 out of 5 based on 15 customer reviews on ReviewTerminal.

Dropbox Reviews: 15 Verified Reviews (1.1/5)

ReviewTerminal SummaryBased on recent reviews

Dropbox has an extremely poor 1.1/5 rating with customers reporting serious issues including unauthorized charges, deleted files, unresponsive customer support, and confusing subscription practices that trap users into unwanted paid plans.

What customers love

Core cloud storage functionality works adequately for basic file backup
Service was reliable for long-term users before account closures

Common concerns

Files deleted without warning after account inactivity or subscription cancellation, with no recovery options
Aggressive billing practices including unauthorized year-long charges, refusal to issue refunds, and continued charges after cancellation
Non-existent customer support with no human representatives, ignored support emails, and unhelpful chatbots
Confusing user interface and poor app performance including excessive sync duplication issues
Deceptive subscription signup processes and hidden billing traps during free trials

Customers mention

File deletion and data lossBilling and refund disputesCustomer support failureSubscription trap/cancellation issuesSync and performance problemsAccount access restrictions

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Showing 1 2-star review

Verified

26 April 2026

The cloud service itself is okay

The cloud service itself is okay, however the app for the PC is a complete dumpster fire. With sync on, every picture I take uploads, and then downloads it back to the phone. So I end up with 3 of everything. Yeah I know it is a setting, but why in the hell would you release something with such an obvious and ridiculous flaw that the user now has to deal with? I pay for mine, so that is what gets me. Anyway, its okay, overpriced, and probably going to be replaced on my computer with the clouds that are free from about five different services I already pay for.

Dropbox — Review Summary

Based on 15 verified customer reviews, Dropbox holds an average rating of 1.1 out of 5 — rated Bad on ReviewTerminal.

Dropbox

The cloud service itself is okay

Dropbox — Review Summary

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