Dropbox has an extremely poor 1.1/5 rating with customers reporting serious issues including unauthorized charges, deleted files, unresponsive customer support, and confusing subscription practices that trap users into unwanted paid plans.
What customers love
Core cloud storage functionality works adequately for basic file backup
Service was reliable for long-term users before account closures
Common concerns
Files deleted without warning after account inactivity or subscription cancellation, with no recovery options
Aggressive billing practices including unauthorized year-long charges, refusal to issue refunds, and continued charges after cancellation
Non-existent customer support with no human representatives, ignored support emails, and unhelpful chatbots
Confusing user interface and poor app performance including excessive sync duplication issues
Deceptive subscription signup processes and hidden billing traps during free trials
Customers mention
File deletion and data lossBilling and refund disputesCustomer support failureSubscription trap/cancellation issuesSync and performance problemsAccount access restrictions
