Expedia customers report a catastrophic service experience with an average 1.0/5 rating, citing systematic failures in booking accuracy, refund denials, unreachable customer support, and lack of accountability for problems.
Common concerns
Customers mention
I have used Expedia for many many years and booked lots of flights, hotels and cars. Here recently the app has for whatever reason had a glitch to were . It puts the wrong name as the traveler, and even the dates changed as I was booking the room… I purchased Insurance also. Once I seen that the name was wrong and that the date was one week later I called them immediately to deal with the issue. Talked with one of the representatives. He said he would take care of it for me to go ahead and book the room on the day I needed it and be sure I put my name in in there. So I did what he told me to do my wife and I double checked it twice. She watched as I did everything. The dates stayed right but it’s still put the wrong name so I had to call back and told them again. I’m the traveler not the other person and they changed that for me. The problem is they did not take care of the first one? They said that the hotel will not call them back. There’s nothing they can do and then they proceeded to cancel my insurance to where I could not turn it in… Stay as far away from Expedia as you can, you cannot talk to no one or reason with anyone if you do talk to him they will drop your call when you start pleading your case.
Terrible customer service. They will charge hidden fees every step of the way. Not worth what you think you will save.
As an accommodation provider who recently terminated their contract with Expedia after nearly 10 years I advise against using this company. Expedia have made contacting guests with crucial pre-arrival information almost impossible. They now withhold guest contact numbers, in addition to email addresses and postal addresses. All communication with guests must be via their messaging service which is not fit for purpose. Firstly, many guests do not read messages sent via the Expedia messaging service. Previously accommodation providers could phone or text guests to signpost them to the messages. Many guests also really value this direct contact with their accommodation. Secondly, many Expedia bookings are made via affiliate, fourth party websites. All messages then go to the fourth party, who usually do not forward them to the guest. Expedia claims this issue with affiliate fourth parties no longer happens, but it does. If you're happy to book via Expedia and risk not receiving crucial pre-arrival information, ultimately putting your booking at risk, by all means go ahead. Alternatively, book directly with your accommodation provider where you get direct contact and quite often a better deal.
If I could remove the one star I would. Absolutely appalling customer services. They don’t tell the truth, they don’t call back when they say they will, they close unresolved issues. Emirates had an unscheduled change, they assured me Expedia can easily change my booking, I have spent over ten hours on the phone in the last five days and they still are unable to make the simple switch, I’ve escalated to a formal complaint but still the issue remains unresolved. I will never use this appalling company gain. Do not be fooled by them.
My experience with Expedia was incredibly frustrating and disappointing. One of the biggest issues with using Expedia is that they take little to no accountability when problems happen with bookings made through their platform. Instead of helping resolve issues, they immediately shift the blame onto the other company involved and leave customers stuck in the middle trying to figure things out on their own. During a very stressful travel situation involving a delayed flight and a prepaid rental car reservation, Expedia was extremely difficult to deal with. It was almost impossible to quickly reach a live representative when I actually needed help. In stressful travel moments, the last thing customers need is to be forced into endless automated systems and chat messaging. What made the situation worse was being pushed to communicate mainly through written chat instead of being able to directly speak to someone over the phone. Sometimes customers need real-time support, clarification on policies, or simply someone willing to help troubleshoot the situation. Instead, the process felt cold, robotic, and unhelpful. Customer service should be about helping people navigate problems, especially when travel disruptions happen. Unfortunately, Expedia made an already stressful situation even more overwhelming. I would strongly encourage travelers to think carefully before booking through a third-party company that does not take ownership when issues arise.
Booked a flight with qantas 9 march. was downgraded from business to economy. paid business price. expedia keep saying that they can't contact qantas. qantas say that expedia should be able to contact them to arrange the refund. DO NOT USE EXPEDIA !!!!
Everyone knows that at least 24 hours are acceptable required to be refunded for canceling a room reservation at a hotel. But why did I buy travel insurance from Expedia when it ought to protect my purchase-- especially when my flight was canceled because of a hurricane and Marriott did not have the courtesy to refund my money when I couldn't have possibly known until arriving at the airport that my flight was cancelled?? After what was a further three-day delay in which Marriott claimed to review my case, they informed me that there were no flexible considerations or circumstances under which they would honor a refund. I am a retiree with a meager income. It takes time to save for a little excursion. Please people, do not buy travel insurance from expedia (they could at least refunded me the $9.00 premium which did not protect my trip. And for Heavens sake, lots of Hotels have clean beds and a coffee maker in their rooms -- stay somewhere that offers a decent price, honors travel difficulties beyond your control and gives a break to seniors.
Expedia has not provided check-in details for a house we reserved through their website. DO NOT BOOK ACCOMODATIONS THROUGH EXPEDIA... THEIR CUSTOMER SERVICE IS ABSOLUTELY HORENDOUS!!!!!!!!!!
Expedia website states the travelers must be 18 in order to fly unaccompanied. This is not true. People will think it’s a law It is not It simply Expedia policy but it does not state that So you have to call the Airline directly to book a ticket for a or 17 or 16 or 15 Year old It will not sell a ticket to a traveler age 15, 16 or 17 I spoke with an agent and their supervisor Expedia website says a traveler must be 18. That’s not true it’s just Expedia policy Nowhere where do they state it is their policy not a law and misleading customers into thinking that it is true for domestic travel which is it is not When I suggested that they state it’s Expedia’s policy and not mislead customers into thinking that that’s a law, they basically hung up on me Ryan and Jared are representatives I spoke to the First is a customer service rep. The second is a supervisor and they are deaf blind, and as close minded as you could imagine. While I was very polite, Jared hung up on me.
US Citizens DO NOT BOOK thru them ! Horrible experience zero accountability purchased insurance with travel guard booked thru Expedia for Maldives 40th birthday trip due to the US surprise attack Iran/ Israel war flights were cancelled tried to make it couldn’t Expedia did NOT help at all Travel guard the insurance I paid for attempted to use denied my claim $7,061 gone to waste ! went to BBB , DOI now gotta do small claims ridiculous how EVERYONE takes advantage of the American people! Zero accountability no compassion I thought by purchasing the insurance n booking Expedia id be covered nope shit out of luck ! So now ai have to do small claims ! This was the absolute worst experience ever what was the insurance for if it didn’t allow me to use ! Don’t book Expedia called them several reps lastly spoke with supervisor who isn’t helpful at all was told oh you made payment directly to resort when I booked thru Expedia direct everyone full of shit this was the experience from hell !! Will never book thru Expedia learn from me dont be another example my story should be disappointing enough im furious ! Needed help and got screwed instead
I attempted to book a holiday package through Expedia on 29 April 2026 involving KLM flights and hotel accommodation. During both booking attempts, the website displayed an error page and no confirmation was provided, yet two payments of around £1,000 were taken. An Expedia agent initially told me the payments would be refunded within 72 hours, but no refund was processed. My bank later confirmed that no refund instruction or reversal request had been initiated by the merchant. Expedia subsequently provided KLM booking references linked to the transactions, but both bookings now show as cancelled on the KLM website. I raised a formal complaint with Expedia on 12 May and opened a dispute with my bank. They still have not replied to me until this point (20 May). Very disappointing experience and extremely difficult to resolve through customer support.
I just want to express about my recent experience with Expedia. I booked a ticket month February but I have called their customer service for the requirements to bring during the flight. Imagine tomorrow is our flight I found out the consent letter from other parent is badly needed. It is non refundable flight so I have to say goodbye to $2000. I got penalized for not being informed what to obtain in the flight ahead of time. So disappointing beyond belief that this is happening. No refund, rebooking will cost $1000
Tia is a retry shirty company that wil not let you change your booking. I think this is crazy and will never book with these guys again
Expedia customer service is extremely poor, when searching for the flight I requested a flightfrom point A to point B. The offer me a connecting flight, yes me assuming they will do the stuff right but did not. The connection flight had me landing in one city, and the other connection flight was at a different city. When flight for the same airline were at the city I landed at… I had to paid time 2 for the same baggages check to the same Airline, for a total cost of 326 dollars. Plus a taxi 130 euros and go through the country immigration services twice. Please beware, as I trusted Expedia to do the right thing, and I was taken for the ride of my life.
Expedia refused to issue a refund for my non-refundable Heathrow hotel stay even after I explained that I missed my connection in New Delhi. Shameful that even though not my fault, Expedia didn't recognize the realities of travel. My Air India flight from Nepal missed the connection in New Delhi and so I didn't make it to my hotel in London Heathrow... HILTON GARDEN INN LONDON HEATHROW T2 - come again soon! Date: April 29, 2026 at 9:07:16 PM EDT Good morning Expedia representative, I am emailing as I was supposed to stay at a Hilton property at Heathrow Terminal 2-3 on Monday April 27, 2026 through Tuesday April 28, 2026. Unfortunately, my flight from Kathmandu, Nepal to New Delhi, India was so delayed, that I missed my connecting flight from New Delhi, India to London Heathrow. As soon as I debarked from the plane in New Delhi, India and realized that I missed the connection (by about 15 minutes), I texted my cousin in London to ask him to call the Hilton to let them know that I missed my connection and wouldn’t be able to take a flight until the next day. Unfortunately, as he called (immediately) at about 1:45 pm India time (around 6 to 8 pm London time), I cancelled at the last minute and after the cancellation policy deadline. I was charged £188.26 as a cancellation fee. As I immediately called to inform you about the missed connection, I would like to ask for a refund of the full amount. I use Expedia and was surprised that even with a missed connection, there was no way to get a refund for a non-refundable reservation. I would appreciate the courtesy of the refund. I am sure that I am not the first person whose connection was missed and I am confident that you will refund me the full amount. I will be calling Hilton Honors in the morning to request that they contact you for the refund as it was too late this evening to speak to a representative at your property. Thank you in advance, Nick Expedia confirmation number: 3428975416
Expedia is rated 1.0 out of 5 from 32 verified customer reviews on ReviewTerminal — rated Bad. 0% of customers gave 4 or 5 stars.
Expedia has an average rating of 1.0 out of 5 based on 32 customer reviews on ReviewTerminal.
Expedia has 32 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 32 verified customer reviews, Expedia holds an average rating of 1.0 out of 5 — rated Bad on ReviewTerminal.
