Expedia customers report a catastrophic service experience with an average 1.0/5 rating, citing systematic failures in booking accuracy, refund denials, unreachable customer support, and lack of accountability for problems.
Common concerns
Customers mention
Absolutely awful cancellation policy with Expedia and Mint Kasa. They should be ashamed of themselves for taking people’s money. I booked in April for a trip in July and canceled in April and somehow I’m responsible. That’s terrible business and these people are a bunch of thieves!
I booked a round-trip flight from Massachusetts to Florida, and while my outbound flight was fine, I discovered that my return flight was canceled without any prior notice. If I hadn’t checked, I would have arrived at the airport only to be told it was gone. Worse yet, when I filed a claim, they offered me a $120 voucher, which is far less than what I paid—almost $300. I feel completely taken advantage of, and I am extremely disappointed in this treatment.”
Expedia is rated 1.0 out of 5 from 32 verified customer reviews on ReviewTerminal — rated Bad. 0% of customers gave 4 or 5 stars.
Expedia has an average rating of 1.0 out of 5 based on 32 customer reviews on ReviewTerminal.
Expedia has 32 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.
Based on 32 verified customer reviews, Expedia holds an average rating of 1.0 out of 5 — rated Bad on ReviewTerminal.
