HubSpot Reviews: 17 Verified Reviews (1.2/5)

ReviewTerminal SummaryBased on recent reviews

HubSpot customers at 1.2/5 stars report severe issues with support accessibility, misleading billing practices, rigid contracts, and frequent technical bugs that severely undermine the platform's otherwise capable feature set.

What customers love

Powerful CRM features and functionality, particularly strong for sales tracking
Comprehensive platform with extensive integration capabilities

Common concerns

Support is virtually unavailable—customers cannot reach technical support, sales reps unresponsive, AI chat unhelpful, and support locked behind subscriptions
Deceptive billing practices including hidden automatic upgrades, unauthorized charges, year-long contract lock-in without clear consent, and inability to cancel mid-term
Platform is buggy and unstable with frequent crashes, data loss, unintuitive interface, and fragile workflows where accidental clicks cause permanent data loss
Overly complex system with steep learning curve, poor documentation, and requires external agencies or backend solutions to function properly
Aggressive sales tactics followed by abandonment—relentless cold calling, locked-in contracts, and no refunds even for unused services

Customers mention

Support unavailabilityBilling and contractsTechnical bugs and crashesComplex interfaceSales tacticsData security concerns

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Showing 17 reviews

Verified

Soenderlys

16 April 2026

Horrible experience

Horrible experience - Avoid!

Verified

U Adebowale

12 April 2026

Hubspot CRM is a very disappointing…

Hubspot CRM is a very disappointing tool. Their promotion of the tool is far from what you get when you sign up for their packages. I signed up for a paid package and I regretted it the moment I logged in. Unfortunately, I did not take the free trail version before committing.

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Frequently asked questions about HubSpot

Is HubSpot trustworthy?

HubSpot is rated 1.2 out of 5 from 17 verified customer reviews on ReviewTerminal — rated Bad. 0% of customers gave 4 or 5 stars.

What is HubSpot's rating?

HubSpot has an average rating of 1.2 out of 5 based on 17 customer reviews on ReviewTerminal.

How many reviews does HubSpot have?

HubSpot has 17 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

HubSpot — Review Summary

Based on 17 verified customer reviews, HubSpot holds an average rating of 1.2 out of 5 — rated Bad on ReviewTerminal.

HubSpot Reviews