HubSpot

What customers love

• Powerful CRM features and functionality, particularly strong for sales tracking
• Comprehensive platform with extensive integration capabilities

Common concerns

• Support is virtually unavailable—customers cannot reach technical support, sales reps unresponsive, AI chat unhelpful, and support locked behind subscriptions
• Deceptive billing practices including hidden automatic upgrades, unauthorized charges, year-long contract lock-in without clear consent, and inability to cancel mid-term
• Platform is buggy and unstable with frequent crashes, data loss, unintuitive interface, and fragile workflows where accidental clicks cause permanent data loss
• Overly complex system with steep learning curve, poor documentation, and requires external agencies or backend solutions to function properly
• Aggressive sales tactics followed by abandonment—relentless cold calling, locked-in contracts, and no refunds even for unused services