Intuit Mailchimp

What customers love

• Responsive live support when reachable and helpful with campaign issues
• Easy-to-use interface and template builder for basic email campaigns
• Reliable performance for small-scale, non-critical email blasts

Common concerns

• Accounts frequently locked or suspended with inadequate explanation and impossible-to-resolve errors
• Support is inaccessible during account blocks, unresponsive to emails, and provides 1-4 day response times for mission-critical issues
• Billing and cancellation failures—unauthorized charges, refused refunds, and confusing multi-platform cancellation requirements
• Platform reliability failures—campaigns send without user action, data corruption on list management, and website verification issues
• Aggressive security measures that block legitimate users and connected services (Mandrill) without notification