Ryanair Reviews: 40 Verified Reviews (1.1/5)

ReviewTerminal SummaryBased on recent reviews

Ryanair customers report systematic exploitation through hidden fees, aggressive staff, unreliable service, and deceptive pricing practices, reflected in an extremely low 1.1/5 average rating.

What customers love

Cheapest ticket prices available for budget travel

Common concerns

Predatory hidden charges and deceptive dynamic pricing (baggage fees, seat selection, change fees that exceed original ticket cost)
Aggressive, rude, and unprofessional staff behavior across multiple airports with reports of discrimination and intimidation
Chronic flight delays with poor communication and lack of duty-of-care compensation
Systematic denial of boarding and refused service to vulnerable passengers (families with children, people with disabilities, ADHD)
Inconsistent and unfair baggage policy enforcement at gates with staff appearing incentivized by commissions
Poor online systems (app crashes, login failures, confusing checkout process) forcing customers to pay additional fees
Lost luggage and slow claims processing with empty promises
Cramped aircraft and uncomfortable seating with forced upsells
Inadequate customer service (unresponsive phone lines, auto-closing support tickets, unhelpful responses)

Customers mention

Hidden fees and baggage chargesStaff rudeness and unprofessional behaviorFlight delaysDenied boardingDeceptive pricingPoor customer service

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Showing 2 2-star reviews

Verified

Antonio Luccini

18 May 2026

The greediest low cost carrier in the…

The greediest low cost carrier in the world. They don’t even give you water for free. I understand that’s a low cost segment but prohibiting you even water is too much

Verified

Sophia Björklund

18 May 2026

I really need to speak with a HUMAN in…

I really need to speak with a HUMAN in customer service in Sweden but it is IMPOSSIBLE!! **crying** The chat gives me the same answer over and over again, no matter how I express myself! And when I call the number, the same data voice tells me to look under Q&A - where the're are no answars to my problem!!

Frequently asked questions about Ryanair

Is Ryanair trustworthy?

Ryanair is rated 1.1 out of 5 from 40 verified customer reviews on ReviewTerminal — rated Bad. 0% of customers gave 4 or 5 stars.

What is Ryanair's rating?

Ryanair has an average rating of 1.1 out of 5 based on 40 customer reviews on ReviewTerminal.

How many reviews does Ryanair have?

Ryanair has 40 verified customer reviews on ReviewTerminal. Every review is from a real customer and is published without company involvement.

Ryanair — Review Summary

Based on 40 verified customer reviews, Ryanair holds an average rating of 1.1 out of 5 — rated Bad on ReviewTerminal.

Ryanair Reviews