Shopify customers report a severely deteriorated experience marked by non-existent customer support, unethical billing practices, payment fund freezes without explanation, and platform policies that contradict merchant settings, reflected in the 1.4/5 average rating.
What customers love
Common concerns
Customers mention
I would have thought that providing an email/password login would be a bare minimum for an ecommerce platform. Shopify used to provide this, but has decided to instead lock you into their own custom Shopify login process that takes you off of your store's site to their site. They are offering no workarounds. If they can break such a critical and simple process as email/pass logins, who knows what else they will change. I would not recommend putting your company in their hands. Customer service is non-existent, even for Shopify Plus members. The reps give the excuse that they don't have the power to do anything.
Very dishonest and unethical. I set up the account with them to have a chance to generate some income from selling the second-hand items. However, I haven't had the time to learn how to navigate the sales and have never sold anything. Shopify accounts are unnecessary and quite complicated, and they take a while to learn to operate. Furthermore, my initial deal was going to be 3 months fee-free, followed by 3 months of £1 a month. They charged me £25.00, nevertheless. Last night, I sent an email explaining that my income is low and I cannot afford to pay the fee without earning anything, and I cancelled the account. They ignored the email and charged me anyway. I am never going back to that website as their practices are unethical, ignorant and dishonest. Greed before ethics.
Beware of shopify! I talked with live people and told them what I wanted done with my shop. After I paid $500, a few days later I was sent an email saying it was up for me to see and to have a phone conversation to walk me through. I did that and it didn't really have what I had said I wanted. I was told that it is just an example and he proceeded to ask questions I had already told them and filled out "paperwork" online describing in detail. Now, e-mailed the person I guess who I was supposed to contact when I had questions. NOT helpful. I e-mailed to say this was not going to work out and would like to talk to him about receiving a refund. (My shop isn't even active yet, so I thought it would be an easy close. Man am I wrong!) He is always busy, not giving correct information and when I called, he said he would call back after his meeting. It never happened. I tried calling back and no answer. Went to voicemail. I'm so frustrated just like apparently a lot of other people with the horrible customer service and non communication with this company. They collect a paycheck and don't nothing for it. To be clear: My shop is not active, nor is it that far, but it has been since April 9th when all this started. I'm done.
Shopify should be shut down. They turn a blind eye to stores on their platform that sell dangerous products, faulty products, make claims of refund etc yet just scam customers. Disgraceful service, well there is none. They don’t care and business keeps chugging along.
Iv been scammed 3 times now buying non existing items on this site!! How it’s still operating I don’t know! I double check every purchase now to make sure it’s not with shopify!! Also, Google should look into some sites on their advertising board! It’s so blatant.
This company had the most annoying, repetitive, intrusive advertising on tunein radio, it hasn’t changed for what seems like years. I would never buy this product based on their advertising, I’d actually pay to never hear it again.
Never received my order
"Shopify Payments has been disabled on our store over dispute concerns despite generating €500k+ last month with a low dispute rate and the majority won." "26,358.99€ blocked on Shopify Payments overnight. My stats: ✅ Chargeback rate: 0.16% (6x BELOW the 0.65% threshold) ✅ 3,052 orders processed ✅ 7,000€/day in turnover ✅ 0 fraud, 0 violations Payouts suspended + 2 CANCELLED out of the blue. 3 support contacts → no response. @Shopify unblock our funds. I’m not letting this slide. You’re blocking the entirety of my funds, it’s ILLOGICAL. You’re mentally destroying entrepreneurs who do things by the book. If Shopify can do this to an account with a 0.16% rate, it can happen to any e-commerce seller." And many others storys, this have to change!
Paid for product via Shopify. Product ordered fro Puili.com and paid for via Shopify. Product never got delivered. Shopify zero help in resolving issue. I am closing my account and will only use PayPal from now on. PayPal so much better and provides excellent customer support,
We submitted extensive proof during a chargeback dispute, including proof of delivery, customer communications, troubleshooting efforts, and evidence contradicting the customer’s claims. Despite all of this, we still lost both the merchandise and the funds. Even worse, Shopify support later acknowledged confusion surrounding the handling and interpretation of portions of our evidence, yet no meaningful resolution, reimbursement, or merchant protection was offered afterward. We spent countless hours dealing with repetitive scripted responses, endless escalations, and a support system that ultimately left our business absorbing thousands of dollars in losses despite acting professionally and in good faith throughout the entire transaction. This experience completely destroyed our trust in Shopify Payments and exposed how little real protection merchants have when serious disputes happen.
Disgraceful anti-consumer practices. After paying in full for a domain name through shopify, they blocked my access to and ability to migrate it, holding me ransom to a subscription amount I didn't pay when I was no longer using the service. This is anti-consumer, and frankly unlawful uner EU consumer protection laws. It's as if google stopped your ability to use Gmail if you block a payment for YouTube Premium. Will NEVER use this platform again to sell, and will purposefully migrate my other stores to alternatives.
I ordered memopryl from Supplements Quick through Shopify but never received merchandise. Asking my money back,only get running around between Shopify & its seller store. Its seller store contact phone is never available to connect. My $$$$ is gone for nothing !!!!
Useless customer service- broken goods delivered and not interested. No support - difficult to contact them . Avoid
Shopify sells your products on SHOP regardless of your merchant settings -- even when merchants have all products set NOT to be live on SHOP and even when merchants uninstall SHOP channel, Shopify ignores these settings and still makes your products + pricing live on SHOP regardless. The only option to prevent this are 1) don't use Shopify to sell your products online 2) make all your products completely hidden to all online search engine results (for example, no one will see your products in any Google search results) 3) opt out of SHOP (which took us over three hours in chat because human chat reps told us over and over again this was not possible even after we sent them screenshots of Shopify's own support pages stating merchants should contact Shopify support to opt out of shop); however, opting out of SHOP means your products are completely hidden from all agentic search results (for example, no one using Chat GPT will even find any of your products). In other words, Shopify sells your products regardless of your settings and Shopify holds your products hostage by removing them from search results unless you participate in their SHOP. So they lie, they hide, and their support is horrible -- don't use Shopify to sell products online or in-store.
Based on 17 verified customer reviews, Shopify holds an average rating of 1.4 out of 5 — rated Bad on ReviewTerminal. 6% of customers gave 4 or 5 stars.
