Squarespace customers report a 2.3/5 average rating driven by severe customer service failures, including weeks-long response times and unresolved account/payment issues, despite occasional praise for individual support representatives and platform design.
What customers love
Common concerns
Customers mention
There is much to love about Squarespace. But the limitation of 400 (suggested) website pages will force us to move to a different platform. Squarespace is not improving on a basic capability that is offered by its competitors.
The attempt to help was very good. However, I couldn’t even get past first base. The person helping me was unable to locate the account for the Square my organisation uses. I gave the login email, I know the password, but the response was that the account could not be found. I was given a link to identify the account but was required to login to access the link. I can’t login. A 2FA code is sent to the phone associated with the Square but there is no phone plan on that phone. Various phones are used as a hotspot for the Square phone, but if we can’t get the authorisation code the Square is unusable. I was also told to find our SquareSpace code but nobody who uses the Square has charge details and nobody knows the SquareSpace number. The Square might as well go into the bin.
Having to pay a separate service to connect a calendar makes this a very expensive product.
To improve service next time: 1. Read my emails next time and don't reply them with repeated pointless requests as if Support is illiterate. 2. Read my previous feedback submission. 3. Answer questions simply. 4. Provide more account recovery methods than billing statements. It should be easily foreseeable (for Squarespace, not most small business owners buying a business) that a web designer might setup a web site, then be uncontactable.
Horrible experience, they are the worst I hate squarespace. Took days to reply and fix my solution. Was dealing with what seemed like a robot. I ended up having to spend days figuring it out and doing it myself. They will leave you in the dark No help what so ever USELESSS
Decent but wouldn’t let me cancel, then I never got refunded for this.
The customer service was very quick to respond and pointed me I. The right direction to get my issue resolved. I didn’t expect them to respond over the weekend. But, they did.
The worst customer service there is.
well, my squarespace workspace was charged twice and paid for twice from 2 of our credit cards. I was advised that Case # 14055385 was created and the issue was being looked into. To date I have not had an update nor a credit back in the amount of $353.61 Lets get this resolved and move on...
I am beyond frustrated. Your customer service is absolutely horrible. It is painfully slow, and instead of giving me straight answers, your support team just buries me in a mountain of links. Why am I being sent 100 links to review for things that have already been checked? Every time I ask a specialized question, I get hit with the same lazy, robotic, "copy/paste" responses and more links. No one actually answers the question submitted. Your checkout system is a joke. It is completely uncustomizable. There are zero options. And when I ask "why?", your team actively avoids giving a straightforward answer. Take your "branded email" feature for customer notifications, for example. Why does your paid system allow me to add my own branded email address, but the moment your system fails to deliver them, it suddenly becomes my problem? I am a client paying for a service, yet I am expected to become a Google coding and DNS expert just to fix your broken feature. If the feature doesn't work properly, remove it. This is a HORRIBLE system. I deeply regret paying for an annual membership. If I weren't locked into this contract, I would have moved to Shopify months ago. Your platform is extremely rigid with absolutely NO flexibility. Let me tell you something: all of your flashy AI announcements are worth nothing if you can't even solve basic, day-to-one requests from paying clients. Stop diverting me to a public forum to post "potential requests" to your team. Excuse me? I am supposed to waste my precious time posting on a community blog that no one reads? You guys are completely stuck in the 2000s, completely incapable of solving 2026 problems. Get it together and have someone actually read this and give me a real, human answer.
Took too long to resolve a domian stuck to an old site, was resolved in under 5 minutes once it was escalated. Note external DNS had no records of recently pointing to a sqaurespace site which can be publically looked up. Not an issue that can be resolved by us when we dont even know where its attached too and the technican is not allowed to tell me where its attached too but at the same time wont remove it.
I didn’t find solitiun
My website has not been displaying my photos ALL 2026. We thought Squarespace fixed the problem on Friday, by removing a carousel, which should NOT cause a problem, but sadly I still could not see my photos yesterday until I logged out and logged back in a second time. I am sure my customers will not do that, or even know that there should be pictures there. Squarespace has caused a hardship to my business!!!
Customer Service is horrible. Until DAYS later a response arrives. Very hard to talk to a real human. So disappointed. ALmost ready to abandon this company.
They were able to help me with my Google Workspace issue that I couln't solve for months.
Based on 48 verified customer reviews, Squarespace holds an average rating of 2.3 out of 5 — rated Poor on ReviewTerminal. 29% of customers gave 4 or 5 stars.
