Squarespace customers report a 2.3/5 average rating driven by severe customer service failures, including weeks-long response times and unresolved account/payment issues, despite occasional praise for individual support representatives and platform design.
What customers love
Common concerns
Customers mention
I am beyond frustrated. Your customer service is absolutely horrible. It is painfully slow, and instead of giving me straight answers, your support team just buries me in a mountain of links. Why am I being sent 100 links to review for things that have already been checked? Every time I ask a specialized question, I get hit with the same lazy, robotic, "copy/paste" responses and more links. No one actually answers the question submitted. Your checkout system is a joke. It is completely uncustomizable. There are zero options. And when I ask "why?", your team actively avoids giving a straightforward answer. Take your "branded email" feature for customer notifications, for example. Why does your paid system allow me to add my own branded email address, but the moment your system fails to deliver them, it suddenly becomes my problem? I am a client paying for a service, yet I am expected to become a Google coding and DNS expert just to fix your broken feature. If the feature doesn't work properly, remove it. This is a HORRIBLE system. I deeply regret paying for an annual membership. If I weren't locked into this contract, I would have moved to Shopify months ago. Your platform is extremely rigid with absolutely NO flexibility. Let me tell you something: all of your flashy AI announcements are worth nothing if you can't even solve basic, day-to-one requests from paying clients. Stop diverting me to a public forum to post "potential requests" to your team. Excuse me? I am supposed to waste my precious time posting on a community blog that no one reads? You guys are completely stuck in the 2000s, completely incapable of solving 2026 problems. Get it together and have someone actually read this and give me a real, human answer.
I didn’t find solitiun
My website has not been displaying my photos ALL 2026. We thought Squarespace fixed the problem on Friday, by removing a carousel, which should NOT cause a problem, but sadly I still could not see my photos yesterday until I logged out and logged back in a second time. I am sure my customers will not do that, or even know that there should be pictures there. Squarespace has caused a hardship to my business!!!
Customer Service is horrible. Until DAYS later a response arrives. Very hard to talk to a real human. So disappointed. ALmost ready to abandon this company.
They changed their policy. You can't get a credit when you downgrade your website plan anymore. I was 2 days late. I tried to change mine and they won't refund $84. I complained but got NO response. Like I don't exist.
I find the support very confusing and ineffectual.
My domain got deleted and im still being asked to provide the same information over and over
0/5 stars if I could. I run a small insurance agency and chose Squarespace thinking it would be a simple, professional solution. It has been anything but. Settings are buried and illogical — I spent way too long trying to find basic options that should take seconds to locate. When I tried to sell a digital product, Squarespace defaulted it to a physical product and started demanding a shipping address from my customers, blocking them from completing a purchase. There was no clear error explanation, no helpful prompt — just a dead end that made my business look unprofessional. For a platform that markets itself to small business owners, it does a poor job of making commerce intuitive. You shouldn't need to troubleshoot your website builder just to sell a simple digital product. If you're a solo operator who needs things to just work, look elsewhere.
The worst costumer service I’ve ever experienced
I am not a Squarespace customer, have never been one, never plan on being one. However, I got charged for it and do not like the fact there is no live person to speak to.
There was no one to answer my questions. You suspended my account for whatever reason. And then I was fooled into a "Just Ask" company that I thought was you, and they charged me $70 to tell me what the problem was, but no one could fix it. I'm currently looking for another provider, and I will NOT recommend you.
My website streamofconsciousness.me is not available to me. So far, your team has not helped me get it back.
Based on 48 verified customer reviews, Squarespace holds an average rating of 2.3 out of 5 — rated Poor on ReviewTerminal. 29% of customers gave 4 or 5 stars.
