Squarespace customers report a 2.3/5 average rating driven by severe customer service failures, including weeks-long response times and unresolved account/payment issues, despite occasional praise for individual support representatives and platform design.
What customers love
Individual customer service representatives are often described as kind, patient, and helpful when engaged
Website design and page building interface are easy to navigate and visually appealing
Fast response times and issue resolution when problems are actually escalated or handled by competent staff
Common concerns
Customer support response times are extremely slow (weeks to resolve issues) with generic, AI-generated replies that don't address specific problems
Critical account access, payment processing, and domain issues remain unresolved for extended periods, directly harming business operations
Platform lacks basic e-commerce functionality (checkout customization, shipping defaults for digital products) and has rigid limitations (400-page limit) that force customers to competitors like Shopify
No live chat or 24/7 support available; customers cannot reach a real human for urgent issues and are redirected to unhelpful documentation and public forums
Customers mention
customer service response timeaccount access issuespayment processing failureslack of live supportplatform limitations and rigiditye-commerce functionality
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Showing 48 reviews
E
Verified
Eliane Grenier
18 May 2026
Very difficult to resolve my issue
Very difficult to resolve my issue
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Verified
NV
18 May 2026
The support was great but the process…
The support was great but the process cumbersome.
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Verified
Lisa
18 May 2026
I am not getting the help I need
I am not getting the help I need. I am not as savvy with websites and need real hands on help.
Based on 48 verified customer reviews, Squarespace holds an average rating of 2.3 out of 5 — rated Poor on ReviewTerminal. 29% of customers gave 4 or 5 stars.
