Squarespace customers report a 2.3/5 average rating driven by severe customer service failures, including weeks-long response times and unresolved account/payment issues, despite occasional praise for individual support representatives and platform design.
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Literally been waiting weeks for an answer no one can seem to give me. Every reply is generic ai crap. No one can actually help fix my account and fix the reserve thing that is literally there for no reason, not allowing anyone to purchase from my website that I pay a ton of money for. I’ve never had a return. I’ve never had an issue. They say it should only take 2-3 days to fix. But it’s been weeks that I’m aware of the problem (and who knows how long before a customer brought it to my attention). I’d love to know how I’m supposed to sell products without a working website?! What exactly am I paying for if no one can actually help me or tell me anything? 🤔
I can only comment on customer service because I have not used the free trial. Tho it expired they gave me an extension without asking. Just super in my book! Hopefully I will get to try it out in the next couple of days! Thanks again.
The customer service representative helping me was great. Morgan took his time, was very kind, patient and stood by while providing with the steps involved to solve my issues. It took a long time for the issues to be resolved, but that wasn’t on the CSR’s end. Just a heck of a long time trying to verify to regain access to my account under a new email address.
Squarespace has horrible customer service. The reply time could take weeks. This is 2026 and the response time is horrifying. They need a live chat without folks having to sign in and they need a 24/7 customer service line. I currently have an account I can’t log into, I’m not sure why, no one is helping me and I’m still paying. Is This is exactly how they want it? I hate it at square space
It was very helpfull and fast with the cutomer chat
It’s been three days, and no one has been able to help me solve my issue.
Square space is dangerous. They got my info and it’s been a fight ever since. They are well hidden away from the customers. Stay away!!!!!
As always - no help. Out of every account I have, Squarespace hands downs offers the worst customer service by a very long shot. Always friendly, never actually takes any action in correcting the issues and I am always the one who spends days and days figuring out how to correct it myself. It still isn’t fixed. Weeks of this. Worst service ever.
I hate leaving reviews so for you to get me to this point says something. You guys absolutely suck. Your customer service is horrible. Nobody is available to help. You redirect and point everywhere except to somebody who can help. I've dug through all your generic articles regarding my issue and haven't found a solution. Fire the c-suite, return investors their money, and dissolve yourself.
Great service!
The instructions provided for creating a landing page were not consistent and not helpful. I still have not figured it out.
I am trying to find out why I cannot access my money in my account for weeks now and cannot get a live person.
Very fast and very efficient. Problem solved automatically, thank you again!
I had a unique issue that required sensitive handling and I was quite literally astonished and deeply impressed by the quality of attention I received. It raised even higher my already very positive opinion of Squarespace and their excellent customer support.
Squarespace was unable to accept payment from me, and no one on their end could figure it out. After five days of trying with no success, I eventually went to another platform and my payment with the same card went through immediately
Based on 48 verified customer reviews, Squarespace holds an average rating of 2.3 out of 5 — rated Poor on ReviewTerminal. 29% of customers gave 4 or 5 stars.
