Squarespace customers report a 2.3/5 average rating driven by severe customer service failures, including weeks-long response times and unresolved account/payment issues, despite occasional praise for individual support representatives and platform design.
What customers love
Common concerns
Customers mention
The instructions provided for creating a landing page were not consistent and not helpful. I still have not figured it out.
Took too long to resolve a domian stuck to an old site, was resolved in under 5 minutes once it was escalated. Note external DNS had no records of recently pointing to a sqaurespace site which can be publically looked up. Not an issue that can be resolved by us when we dont even know where its attached too and the technican is not allowed to tell me where its attached too but at the same time wont remove it.
I really am not tech savvy and would like
I am not getting the help I need. I am not as savvy with websites and need real hands on help.
Based on 48 verified customer reviews, Squarespace holds an average rating of 2.3 out of 5 — rated Poor on ReviewTerminal. 29% of customers gave 4 or 5 stars.
