Squarespace customers report a 2.3/5 average rating driven by severe customer service failures, including weeks-long response times and unresolved account/payment issues, despite occasional praise for individual support representatives and platform design.
What customers love
Common concerns
Customers mention
There is much to love about Squarespace. But the limitation of 400 (suggested) website pages will force us to move to a different platform. Squarespace is not improving on a basic capability that is offered by its competitors.
I spent so many hours, trying to figure out how to create my own website on Squarespace and then eventually gave up and created one on Google website builder. But then when I tried to get my domain, I was unable to access it and got the runaround between Google website builder and square space. So I ended up paying someone overseas $300 to help me set it up for me on square space. It is not very user-friendly for older people like me. Google website builder was so easy for me.
Very difficult to resolve my issue
Based on 48 verified customer reviews, Squarespace holds an average rating of 2.3 out of 5 — rated Poor on ReviewTerminal. 29% of customers gave 4 or 5 stars.
