Squarespace customers report a 2.3/5 average rating driven by severe customer service failures, including weeks-long response times and unresolved account/payment issues, despite occasional praise for individual support representatives and platform design.
What customers love
Common concerns
Customers mention
It was very helpfull and fast with the cutomer chat
Great service!
Very fast and very efficient. Problem solved automatically, thank you again!
I had a unique issue that required sensitive handling and I was quite literally astonished and deeply impressed by the quality of attention I received. It raised even higher my already very positive opinion of Squarespace and their excellent customer support.
The customer service was very quick to respond and pointed me I. The right direction to get my issue resolved. I didn’t expect them to respond over the weekend. But, they did.
They were able to help me with my Google Workspace issue that I couln't solve for months.
fast, easy, clear, user friendly help, quick to respond, effective tech solution, I wish i reached out sooner for help i needed, I got back to editing immediately after they helped me, very good service
Very helpful team!
The design build web page is easy to navigate and custom build your personal page. Assistance given when you need it!
Based on 48 verified customer reviews, Squarespace holds an average rating of 2.3 out of 5 — rated Poor on ReviewTerminal. 29% of customers gave 4 or 5 stars.
